Connection error when view characters

[Disl3x10]

When i try to see my characters, I get a connection error, and I don't finish loading the properties of the character I choose, I can play and do anything else or event without problems, but I can't see the characters from anywhere. 

Which makes it impossible for me to improve them or make changes to them. 

[EA_HighCommand · Accepted solution]

It looks like this is a device-related issue since it works for you on another device. Please try a completely fresh reinstall of the game. We would also suggest disabling any other software that might interfere and closing all background apps.

Here are some more tips that might help you: https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

[EA_HighCommand]

Hi @Disl3x10, and sorry to hear that.

What is your ally code so that we can take a look?

[Disl3x10]

@EA_HighCommandU mean my user id?

[EA_HighCommand]

No, not your player ID. I mean your ally code: How to find your STAR WARS™: Galaxy of Heroes Ally Code

[Disl3x10]

When I pulse on collection, I can see my list of characters, but when selecting one to modify their items, that's when the error appears, my ally code is 753-957-828

[EA_HighCommand]

Thanks for the ally code! We've checked your account and didn't spot anything that could point us in the right direction. Does the error occur only on a specific character? We can see that you upgraded POGGLE THE LESSER today and equipped some gear on HERA SYNDULLA, so it appears to work at least for some characters.

[Disl3x10]

Oh, yes, those improvements I have been able to make from my old mobile, which I have tried from there this noon andOh, yes, those improvements I have been able to make from my old mobile, which I have tried from there this noon and it has worked for me. 

[Disl3x10]

Screenshots of error

[EA_HighCommand · Accepted solution]

It looks like this is a device-related issue since it works for you on another device. Please try a completely fresh reinstall of the game. We would also suggest disabling any other software that might interfere and closing all background apps.

Here are some more tips that might help you: https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/