Re: Complete game freeze in ranked match
by EA_BlueberryOriginal Post
- last edited by
EA_Blueberry
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia GTX 1080Ti
Enter RAM memory size in GB 16GB
What is your gamertag/PSN ID/EA Account name? Escobarretje
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. bzoei
Which Legend were you playing (if applicable)? Bangalore
Which Legends were your squad mates using (if applicable)? Lifeline
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Airbase
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Opened a crate after I just landed
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 6
When did this happen? (dd.mm.yy hh:mm) 06.07.19 10.20
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Complete freeze of the game, was my first ranked match and it completely froze. Can't do anything on my computer. Aferwards I received an 'Engine Error': 0x887A0006 - DXGI_ERROR_DEVICE_HUNG
What should be happening instead? Be able to play!
Steps: How can we find the bug ourselves? Not sure, just happens sometimes. Have the latest Nvidia drivers installed as well.
See error report
It looks like you could upgrade to the latest build of Windows 10 too. Search "Windows Updates" in the desktop search bar to check for pending updates.
There's also a new driver update for your GPU which can be downloaded here. Try giving those a go to see if the game still crashes on you. Do you get the crash if all USB devices are unplugged aside from the keyboard and mouse?
PC Troubleshooting
https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/
Seriously What? How has this error not been addressed? It has been around since pre-season and it's still hitting the Nvidia gfx cards? I'm am in the middle of ranked games and get crashed because of this dumb error. Seriously either address Nvidia about the issue or figure out how to fix it.
GTX 2080ti
Nvidia driver version 441.08
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number NVIDIA GeForce RTX 2070
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? RegUziBert
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Middle of map iclose to capitol city
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. In the middle of shooting an enemy and they shot me back
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 2
When did this happen? (dd.mm.yy hh:mm) 04.11.19 09:00 pm CST
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Game crashes
What should be happening instead? game plays normally
Steps: How can we find the bug ourselves? Not sure.
I was in the middle of a gun fight next to capitol city. I went up a zipline and shot an enemy and they shot me back. I game froze and I got a crash message that I attached as a picture.
