Re: Commander Luke Skywalker Shards

by GladOS-013
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Original Post

Accepted Solution

Commander Luke Skywalker Shards

[ Edited ]
★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Tablet
What type of device are you experiencing the issue with? Tablet and phone
OS Version Android
Ally Code: (Find it here: http://bit.ly/AllyCode ) 471-347-483
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug hi playing the commander luke skywalker event. Great completed, but not so as it didn't award me the final 55 shards and I can longer see the event... Frustrating, help please. I tried reinstalling the app but no good
Steps: How can we find the bug ourselves? sorry not sure
Connection Type Wifi
Please select your region Europe
Country United Kingdom

Sorry but not getting an error 

Message 1 of 16 (639 Views)

Accepted Solution

Re: Commander Luke Skywalker Shards

Community Manager (retired)

@Prophet4Doom and @Kappan_Alriss First of all apologies for the late reply, we somehow missed this post last week. The missing CLS shards have been added to your accounts.

 

Apologies for the inconvenience and thank you!

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Message 13 of 16 (688 Views)

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Re: Commander Luke Skywalker Shards

★★ Novice
Hi can someone look into this please I've tried speaking with the support guys but they were no help and offered 200 crystals..... Rubbish
Message 2 of 16 (587 Views)

Re: Commander Luke Skywalker Shards

[ Edited ]

I'm tagging a member of the QV team for you, they can look at your account, check you completed the event, and credit the missing shards.

Please be aware they won't be at work for several hours yet.

@EA_HighCommandcould you check this individual's account for missing CLS shards please?

Hope this helps.

CCP Hero Banner - Blue.png

Message 3 of 16 (583 Views)

Re: Commander Luke Skywalker Shards

★★ Novice
That’s great thanks. Even if they can restart the event by removing the shards I have. Ta
Message 4 of 16 (562 Views)

Re: Commander Luke Skywalker Shards

Are you sure your ally code is correct? When I look it up in-game, the player is a Mol Eliza who is so low level they haven't even unlocked Squad Arena yet - which would make them low enough that completing the CLS event shouldn't be possible.

Can you please verify your ally code is correct?
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I am a volunteer on this forum, and not an employee of EA or CG. Please let me know how I can help you!
Message 5 of 16 (553 Views)

Re: Commander Luke Skywalker Shards

★★ Novice
Sorry it's 471 347 483, name is Dom
Message 6 of 16 (545 Views)

Re: Commander Luke Skywalker Shards

★★ Novice

This same thing happened to me. I completed the event but didn't get all the shards needed to get CLS. If I could get the remaining shards for him, I'd be fine.  Customer support told me to put it here as well, so hoping this works.

Message 7 of 16 (540 Views)

Re: Commander Luke Skywalker Shards

★★ Novice

Please note, mine was on iOS and in the United States, not like the above Android UK.

 

Message 8 of 16 (536 Views)

Re: Commander Luke Skywalker Shards

★★ Novice

Hi any luck?

 

Do you want my player id also as I can't understand why it's coming up as Mol Eliza as my galactic power is 4,017,199. It is 471-347-482

 

Message 9 of 16 (516 Views)

Re: Commander Luke Skywalker Shards

★★ Novice

Just attached screen image if it helps 

8FA54177-B6BB-4C20-8224-8BFACBE181C5.jpeg
Message 10 of 16 (508 Views)