April 2019 - last edited April 2019 by GladOS-013
Product: Star Wars: Galaxy of Heroes
Platform:Android Tablet
What type of device are you experiencing the issue with? Tablet and phone
OS Version Android
Ally Code: (Find it here: http://bit.ly/AllyCode ) 471-347-483
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug hi playing the commander luke skywalker event. Great completed, but not so as it didn't award me the final 55 shards and I can longer see the event... Frustrating, help please. I tried reinstalling the app but no good
Steps: How can we find the bug ourselves? sorry not sure
Connection Type Wifi
Please select your region Europe
Country United Kingdom
Sorry but not getting an error
Solved! Go to Solution.
April 2019
@Prophet4Doom and @Kappan_Alriss First of all apologies for the late reply, we somehow missed this post last week. The missing CLS shards have been added to your accounts.
Apologies for the inconvenience and thank you!
April 2019
April 2019 - last edited April 2019
I'm tagging a member of the QV team for you, they can look at your account, check you completed the event, and credit the missing shards.
Please be aware they won't be at work for several hours yet.
@EA_HighCommandcould you check this individual's account for missing CLS shards please?
Hope this helps.
April 2019
April 2019
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April 2019
This same thing happened to me. I completed the event but didn't get all the shards needed to get CLS. If I could get the remaining shards for him, I'd be fine. Customer support told me to put it here as well, so hoping this works.
April 2019
Please note, mine was on iOS and in the United States, not like the above Android UK.
April 2019
Hi any luck?
Do you want my player id also as I can't understand why it's coming up as Mol Eliza as my galactic power is 4,017,199. It is 471-347-482
April 2019
Just attached screen image if it helps