Forum Discussion

EA_Kent

Community Manager

12 months ago

Re: College Football 25 - Game crashes to Xbox dashboard

Hey everyone,

We appreciate the info you've shared with us so far on this.

We are currently looking into these crashes, but there is something else we were hoping to confirm with you:

Are you currently playing the EA Play trial version of the game, or are you on the full game?

If you can please respond here and let us know, that would be super helpful.

Thank you!

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College Football 25 - Game crashes to Xbox dashboard","readOnly":true,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:7104144"},"body":"

Hey everyone,

\n\n

We appreciate the info you've shared with us so far on this.

We are currently looking into these crashes, but there is something else we were hoping to confirm with you:

\n\n

Are you currently playing the EA Play trial version of the game, or are you on the full game?

If you can please respond here and let us know, that would be super helpful.

\n\n

Thank you!

","body@stringLength":"465","rawBody":"

Hey everyone,

\n\n

We appreciate the info you've shared with us so far on this.

We are currently looking into these crashes, but there is something else we were hoping to confirm with you:

\n\n

Are you currently playing the EA Play trial version of the game, or are you on the full game?

If you can please respond here and let us know, that would be super helpful.

\n\n

Thank you!

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College Football 25 - Game crashes to Xbox dashboard","moderationData":{"__ref":"ModerationData:moderation_data:7104145"},"body":"

I believe it is the full game. I paid $100 for it and it was the only one available for download.

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Full deluxe edition.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"56","kudosSumWeight":4,"postTime":"2024-07-16T14:15:28.540-07:00","lastPublishTime":"2024-07-16T14:15:28.540-07:00","metrics":{"__typename":"MessageMetrics","views":3660},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:2495235":{"__typename":"User","id":"user:2495235","uid":2495235,"login":"catfishbill92","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-07-16T06:59:21.929-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-1.svg?time=1721239493000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:2495235"},"ModerationData:moderation_data:7104148":{"__typename":"ModerationData","id":"moderation_data:7104148","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7104148":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2495235"},"id":"message:7104148","entityType":"FORUM_REPLY","eventPath":"category:college-football-25-en/category:ea-sports-college-football-en/category:ea-forums-en/community:tghpe58374board:college-football-25-bugs-archive-en/message:7104022/message:7104148","revisionNum":1,"uid":7104148,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:college-football-25-bugs-archive-en"},"parent":{"__ref":"ForumReplyMessage:message:7104144"},"conversation":{"__ref":"Conversation:conversation:7104022"},"subject":"Re: College Football 25 - Game crashes to Xbox dashboard","moderationData":{"__ref":"ModerationData:moderation_data:7104148"},"body":"@EA_Kent I am using the EA Play Trial Version, but others who have the full game are having the same issue","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"106","kudosSumWeight":4,"postTime":"2024-07-16T14:15:35.905-07:00","lastPublishTime":"2024-07-16T14:15:35.905-07:00","metrics":{"__typename":"MessageMetrics","views":3651},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:7104149":{"__typename":"ModerationData","id":"moderation_data:7104149","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7104149":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4940603"},"id":"message:7104149","entityType":"FORUM_REPLY","eventPath":"category:college-football-25-en/category:ea-sports-college-football-en/category:ea-forums-en/community:tghpe58374board:college-football-25-bugs-archive-en/message:7104022/message:7104149","revisionNum":1,"uid":7104149,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:college-football-25-bugs-archive-en"},"parent":{"__ref":"ForumReplyMessage:message:7104144"},"conversation":{"__ref":"Conversation:conversation:7104022"},"subject":"Re: College Football 25 - Game crashes to Xbox dashboard","moderationData":{"__ref":"ModerationData:moderation_data:7104149"},"body":"@EA_Kent I am on Trial. I can’t bring myself to spend $70 on a game that isn’t guaranteed to work. I had a sneaky feeling this issue would occur on cfb25.

In the past, this issue occurred (and continues to occur) on fully paid editions of Madden.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":2,"postTime":"2024-07-16T14:19:10.465-07:00","lastPublishTime":"2024-07-16T14:19:10.465-07:00","metrics":{"__typename":"MessageMetrics","views":2608},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:3436236":{"__typename":"User","id":"user:3436236","uid":3436236,"login":"wgdesignsgaming","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-07-16T07:48:07.508-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-6.svg?time=1721239591000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:3436236"},"ModerationData:moderation_data:7104154":{"__typename":"ModerationData","id":"moderation_data:7104154","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7104154":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3436236"},"id":"message:7104154","entityType":"FORUM_REPLY","eventPath":"category:college-football-25-en/category:ea-sports-college-football-en/category:ea-forums-en/community:tghpe58374board:college-football-25-bugs-archive-en/message:7104022/message:7104154","revisionNum":1,"uid":7104154,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:college-football-25-bugs-archive-en"},"parent":{"__ref":"ForumReplyMessage:message:7104144"},"conversation":{"__ref":"Conversation:conversation:7104022"},"subject":"Re: College Football 25 - Game crashes to Xbox dashboard","moderationData":{"__ref":"ModerationData:moderation_data:7104154"},"body":"@EA_Kent I'm trying to play the deluxe digital version for xbox series x which gets you the deluxe ncaa and madden I think it was $143 for both. I would assume your trial version is no different than the game code itself because trial is just a thing for the amount of days you can play the game but its still the full game. This is a hardware console firmware issue with your code most likely from the very first year editions of xbox series x and s","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":5,"postTime":"2024-07-16T14:38:15.955-07:00","lastPublishTime":"2024-07-16T14:38:15.955-07:00","metrics":{"__typename":"MessageMetrics","views":1942},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1614531":{"__typename":"User","id":"user:1614531","uid":1614531,"login":"rich24","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-07-16T13:51:08.403-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-1.svg?time=1721239493000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:1614531"},"ModerationData:moderation_data:7104156":{"__typename":"ModerationData","id":"moderation_data:7104156","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7104156":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1614531"},"id":"message:7104156","entityType":"FORUM_REPLY","eventPath":"category:college-football-25-en/category:ea-sports-college-football-en/category:ea-forums-en/community:tghpe58374board:college-football-25-bugs-archive-en/message:7104022/message:7104156","revisionNum":1,"uid":7104156,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:college-football-25-bugs-archive-en"},"parent":{"__ref":"ForumReplyMessage:message:7104144"},"conversation":{"__ref":"Conversation:conversation:7104022"},"subject":"Re: College Football 25 - Game crashes to Xbox dashboard","moderationData":{"__ref":"ModerationData:moderation_data:7104156"},"body":"

Full game. Paid $100 for it and it doesn't work. Starting to get really aggravated cause I bought PGA and. It does the same thing.

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@EA_Kent I believe most, if not all people in this chat have the paid version, myself included.

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I thought I was about to finally finish a game and it crashed with 3 seconds left.

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Ea full version!

can I get an email back or something I havnt played a complete game once man

https://www.xbox.com/play/media/fAW6K9MMQa

Full game edition here and I have more clips

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I have not been able to complete this game because of the hard freeze and black screen.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"169","kudosSumWeight":0,"postTime":"2024-07-17T04:13:13.340-07:00","lastPublishTime":"2024-07-17T04:13:13.340-07:00","metrics":{"__typename":"MessageMetrics","views":680},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1520801":{"__typename":"User","id":"user:1520801","uid":1520801,"login":"RaggedCOLTSxXLI","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-07-17T04:33:13.246-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-9.svg?time=1721239660000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:1520801"},"ModerationData:moderation_data:7104217":{"__typename":"ModerationData","id":"moderation_data:7104217","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7104217":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1520801"},"id":"message:7104217","entityType":"FORUM_REPLY","eventPath":"category:college-football-25-en/category:ea-sports-college-football-en/category:ea-forums-en/community:tghpe58374board:college-football-25-bugs-archive-en/message:7104022/message:7104217","revisionNum":1,"uid":7104217,"depth":11,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:college-football-25-bugs-archive-en"},"parent":{"__ref":"ForumReplyMessage:message:7104172"},"conversation":{"__ref":"Conversation:conversation:7104022"},"subject":"Re: College Football 25 - Game crashes to Xbox dashboard","moderationData":{"__ref":"ModerationData:moderation_data:7104217"},"body":"

Same here but it crashed in the post game of my road to glory… 😭 idk what to do I’ve hard reset my Xbox and everything but I’ve come to terms that it’s just the dang game. I’m just glad I’m not the only one.

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Yes it’s on the trial version but happened with madden last year, get into a game play for about 15 mins then the Xbox crashes and shuts off. No other game has done this

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Full game. I bought the MVP edition and do not have ea play subscription. I bought the version for the purpose of early access and never attempted any trial.

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Game crashes to Xbox dashboard","moderationData":{"__ref":"ModerationData:moderation_data:7104280"},"body":"@EA_Kent I’m playing the full game that I foolishly paid extra for to play it early.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"84","kudosSumWeight":1,"postTime":"2024-07-17T13:08:25.511-07:00","lastPublishTime":"2024-07-17T13:08:25.511-07:00","metrics":{"__typename":"MessageMetrics","views":915},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:7104281":{"__typename":"ModerationData","id":"moderation_data:7104281","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7104281":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:229047"},"id":"message:7104281","entityType":"FORUM_REPLY","eventPath":"category:college-football-25-en/category:ea-sports-college-football-en/category:ea-forums-en/community:tghpe58374board:college-football-25-bugs-archive-en/message:7104022/message:7104281","revisionNum":1,"uid":7104281,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:college-football-25-bugs-archive-en"},"parent":{"__ref":"ForumReplyMessage:message:7104144"},"conversation":{"__ref":"Conversation:conversation:7104022"},"subject":"Re: College Football 25 - Game crashes to Xbox dashboard","moderationData":{"__ref":"ModerationData:moderation_data:7104281"},"body":"@EA_Kent I have had this issue for the last two versions of Madden as well.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"75","kudosSumWeight":1,"postTime":"2024-07-17T13:10:37.285-07:00","lastPublishTime":"2024-07-17T13:10:37.285-07:00","metrics":{"__typename":"MessageMetrics","views":892},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1615495":{"__typename":"User","id":"user:1615495","uid":1615495,"login":"tak6660666","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-07-17T19:00:36.800-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-3.svg?time=1721239524000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:1615495"},"ModerationData:moderation_data:7104309":{"__typename":"ModerationData","id":"moderation_data:7104309","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7104309":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1615495"},"id":"message:7104309","entityType":"FORUM_REPLY","eventPath":"category:college-football-25-en/category:ea-sports-college-football-en/category:ea-forums-en/community:tghpe58374board:college-football-25-bugs-archive-en/message:7104022/message:7104309","revisionNum":1,"uid":7104309,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:college-football-25-bugs-archive-en"},"parent":{"__ref":"ForumReplyMessage:message:7104144"},"conversation":{"__ref":"Conversation:conversation:7104022"},"subject":"Re: College Football 25 - 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I'm trying to play the trial version too but madden did/does this same thing. Not planning on spending money on something with a glitch that makes it virtually unplayable

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I recommend to everyone going on EA.Help and doing a text chat with someone. Maybe the volume of text chats will get something moving.

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I am playing the pre order edition. I'm on xbox series X. I have been getting crash to dashboard just about every game usually in the second quarter. I have one dynasty in the cloud and one offline. Both of them have done this repeatedly since purchase. I have un-installed and reinstall. I have taken my xbox apart and cleaned the heat sink and fan. I have no clue what else to do.

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Full game. Bought full version on Monday and freezes every time

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My game crashed every time I tried to use my custom playbook. I rated a bunch of plays in my playbook and I think that is the cause. Can this be fixed??

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I have had the same issue since madden 23, madden 24 and now ncaa and it’s just the trial version for ncaa but the fact that its happened the past 3 games y’all made is crazy

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I have the full game and it keeps crashing. I can only play for ~5 minutes before it crashes.

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