January 2019
This post can be used if you have issue with the app not showing up correctly on your device.
Information needed:
- Make and model of your phone
- Info about the issue you're seeing
- Screenshot if issue is visible
- Player ID (how to get that: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile)
Solved! Go to Solution.
January 2019 - last edited February 2020
March 2018
March 2018
Could you try reinstalling the app?
Maybe you can give these a try as well: https://answers.ea.com/t5/Technical-Issues/Info-Basic-troubleshooting-steps-for-The-Sims-Mobile/td-p...
March 2018
Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Android Phone
OS Version Android phone
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) Can't play, won't let me do anything until I do the party quest and the party menu button isn't working
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? IDK just please help me
What do you expect to see? Answers and a working game
Connection Type Mobile
Please select your region North America
Country USA
Additional feedback
I can't even play the game, and I loved it up to this point, please help me!!March 2018
Could you try playing with a setting?
In Settings -> Display -> Screen Resolution, make sure you are running at FHD+ or WQHD+ resolution (not HD+ resolution).
March 2018
June 2018
- last edited
August 2018
by
Phantomlover171
Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Huawei P20 Lite
OS Version 8.0.0
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) Can't get
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I can't press the button on the right side of the screen.
What do you expect to see? I can't press the button on the right side of the screen.
Connection Type Mobile
Please select your region North America
Country Finland
Additional feedback I have tried both in normal screen mode and in full screen mode, nothing works.
I have tried both in normal screen mode and in full screen mode, nothing works.
June 2018
Could you try turning your device around? It doesn't always, so give it a few tries. So if the button is near the bottom of your phone turn it so it's to the top of your phone.
June 2018
June 2018
I'm having the exact same problem...