[Collection thread] Issues with certain devices

[Phantomlover1717]

This post can be used if you have issue with the app not showing up correctly on your device. 

Information needed:

- Make and model of your phone

- Info about the issue you're seeing

- Screenshot if issue is visible

- Player ID (how to get that: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile)

[Phantomlover1717 · Accepted solution]

Models mentioned in this post:

Alcatel one touch pop 3

Android PH-1 Essential

Apple iPad Pro 11-inch

Apple iPad Mini 5

Google Pixel 3 XL

Huawei Honer 10

Huawei Mate 20 Lite

Huawei nova 3e

Huawei P20 Lite

Huawei Mediapad T3 8"
Huawei P Smart 2019

OnePlus 6

OnePlus 6T

Xiaomi Mi 8

ZenFone Max Pro

ZenFone Max Pro M1

[Sydchelmo]

The buttons, such as the button to get to the party menu or build mode are not working. When I touch them, they do nothing and now I can't even play because the game won't let me do anything until I check the party menu. PLEASE HELP

[Phantomlover1717]

Could you try reinstalling the app? 

Maybe you can give these a try as well: https://answers.ea.com/t5/Technical-Issues/Info-Basic-troubleshooting-steps-for-The-Sims-Mobile/td-p...

[Sydchelmo]

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Android Phone
OS Version Android phone
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) Can't play, won't let me do anything until I do the party quest and the party menu button isn't working
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? IDK just please help me
What do you expect to see? Answers and a working game
Connection Type Mobile
Please select your region North America
Country USA
Additional feedback

‌

I can't even play the game, and I loved it up to this point, please help me!!

[Phantomlover1717]

Could you try playing with a setting?

In Settings -> Display -> Screen Resolution, make sure you are running at FHD+ or WQHD+ resolution (not HD+ resolution). 

[EA_Mai]

Hi @Sydchelmo,

How are things? Did you manage to make it work following @Phantomlover1717's advice? If so, you might want to accept her post as the solution so other players with your same issue know what to do

If you still need help, please, let us know

-Mai

[laurannasofia]

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Huawei P20 Lite
OS Version 8.0.0
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) Can't get
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I can't press the button on the right side of the screen.
What do you expect to see? I can't press the button on the right side of the screen.
Connection Type Mobile
Please select your region North America
Country Finland
Additional feedback I have tried both in normal screen mode and in full screen mode, nothing works.

‌

I have tried both in normal screen mode and in full screen mode, nothing works.

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[Phantomlover1717]

Could you try turning your device around? It doesn't always, so give it a few tries. So if the button is near the bottom of your phone turn it so it's to the top of your phone. 

[laurannasofia]

I have tried it, doesn't work. Also in the furniture store pressing the x doesn't work, it's a bit to the side really from it.

[DJ_Liva]

I'm having the exact same problem...