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[Collection thread] Issues with certain devices

by Phantomlover1717
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Original Post

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Accepted Solution

[Collection thread] Issues with certain devices

This post can be used if you have issue with the app not showing up correctly on your device. 

 

Information needed:

- Make and model of your phone

- Info about the issue you're seeing

- Screenshot if issue is visible

- Player ID (how to get that: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile)

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do not work for EA


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Message 70 of 99 (3,246 Views)

Accepted Solution
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Re: [Open] Edge not functioning on certain phones

[ Edited ]
Message 72 of 99 (3,930 Views)

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Buttons not working

★ Novice
The buttons, such as the button to get to the party menu or build mode are not working. When I touch them, they do nothing and now I can't even play because the game won't let me do anything until I check the party menu. PLEASE HELP
Message 1 of 99 (3,091 Views)
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Re: Buttons not working

Could you try reinstalling the app? 

Maybe you can give these a try as well: https://answers.ea.com/t5/Technical-Issues/Info-Basic-troubleshooting-steps-for-The-Sims-Mobile/td-p...

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Message 2 of 99 (3,067 Views)
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Build mode and party menu buttons not working

★ Novice

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Android Phone
OS Version Android phone
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) Can't play, won't let me do anything until I do the party quest and the party menu button isn't working
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? IDK just please help me
What do you expect to see? Answers and a working game
Connection Type Mobile
Please select your region North America
Country USA
Additional feedback

I can't even play the game, and I loved it up to this point, please help me!!
Message 3 of 99 (3,110 Views)
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Re: Build mode and party menu buttons not working

Could you try playing with a setting?

In Settings -> Display -> Screen Resolution, make sure you are running at FHD+ or WQHD+ resolution (not HD+ resolution). 

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do not work for EA


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Message 4 of 99 (3,080 Views)
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Re: Build mode and party menu buttons not working

EA Desktop Team
Hi @Sydchelmo,

How are things? Did you manage to make it work following @Phantomlover1717's advice? If so, you might want to accept her post as the solution so other players with your same issue know what to do Standard smile

If you still need help, please, let us know Standard smile

-Mai
Message 5 of 99 (3,049 Views)
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[Open] Edge not functioning on certain phones

[ Edited ]
★★★ Novice

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Huawei P20 Lite
OS Version 8.0.0
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) Can't get
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I can't press the button on the right side of the screen.
What do you expect to see? I can't press the button on the right side of the screen.
Connection Type Mobile
Please select your region North America
Country Finland
Additional feedback I have tried both in normal screen mode and in full screen mode, nothing works.

I have tried both in normal screen mode and in full screen mode, nothing works.

Message 6 of 99 (7,204 Views)
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Re: Can't click on edge

Could you try turning your device around? It doesn't always, so give it a few tries. So if the button is near the bottom of your phone turn it so it's to the top of your phone. 

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Message 7 of 99 (7,150 Views)
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Re: Can't click on edge

★★★ Novice
I have tried it, doesn't work. Also in the furniture store pressing the x doesn't work, it's a bit to the side really from it.
Message 8 of 99 (7,099 Views)
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Re: Can't click on edge

★★★ Newbie

I'm having the exact same problem...

 

 

Message 9 of 99 (7,042 Views)
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