Calibration issues

[ilovemeows]

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Pixel 3 XL
OS Version 9.0
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) Can't get to it
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? The calibration on the screen is completely off. I cannot complete the tutorial because I am unable to click on the X in the upper right hand corner after finishing one of the rooms.
What do you expect to see?
Connection Type Mobile
Please select your region North America
Country
Additional feedback

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Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Pixel 3 XL
OS Version 9
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) Can't get to it.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? On pixel phone, can not tap on the X in the right hand corner, which makes me unable to complete the tutorial.
What do you expect to see?
Connection Type Mobile
Please select your region North America
Country United States
Additional feedback The calibration for everything is off which is ok but I am unable to push anything on the right screen. Which after asking to fix the second room in the tutorial I cannot do.

‌

[GraphicEvl]

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) 11-inch iPad pro
OS Version 12.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1004121175832
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Open llama zoom quest menu.
What do you expect to see? The llama zoom character blocks the first quest on the list
Connection Type Wifi
Please select your region North America
Country United states
Additional feedback Makes doing the quests very annoying.

‌

As you can seee in the photo the first quest is blocked. She does eventually move just enough so you can read the quest but it’s still blocking some of it. 

[MaelonaBird]

I'm having the same issue on the Pixel 3XL. Very frustrating as most quests eventually require you to host or attend a party and I can do neither. All clicks are hitting a bit to the left of where I tap, but for the menu button I can't get far enough to the right to tap the button. Hope there is a fix soon...

[neoliam446]

Dame problem at this moment PH1 Esential

[ItsKatlyn99]

Hi, I'm here because I changed my phone, now I'm using a "Huawei Mate 20 Lite" and I'm experiencing annoying problems with the touchscreen in full screen mode, it is impossible to navigate because touchscreen register as if I were touching slightly to the left of where my finger is. compromising the normal function of the game.

And I also want to add that the phone lists me this game as:

"App without full screen support"

I can't even open the option arrow, or the bundle screen. I lost a limited time bundle for this problem, I can't scroll the page.

It's really frustrating.

[ItsKatlyn99]

This is happening to me too.
It's really frustrating, im playing on "Huawei Mate 20 Lite"
The phone lists the game as "apps that have not been optimized in full screen mode"
Hope they will do something for that horrible problem.

[wikster999]

same thing happened here, do EA plan to fix this bug at all? it makes the game unplayable. most phone in Asia has big ratio now EA will lose a huge market share. 

[frenchstarr]

Also the smae problem for the Google Pixel 3 XL! Navigation is awful and so I can't get past the tutorial.

[Phantomlover1717]

@GraphicEvl I haven't seen any other reports on this, so I'm closing it. 

Have you seen any improvements? Have you tried reinstalling the app?

[GraphicEvl]

I have reinstalled but nothing has changed. I haven't checked in like a week though but I guess it's not really that big of a deal.