Club unlocked but not showing objects or entering me without zooming in

[patalonzo]

Product: The Sims Mobile
Platform:Android Tablet
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung tab S2
OS Version 7.0
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003208015924
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Go to club.
What do you expect to see? Action with objects and dance floor. Also entering without zooming in.
Connection Type Wifi
Please select your region North America
Country United States
Additional feedback

‌

Club unlocked but acts locked.Sims go in but does not show me unless I zoom in. Then when I do I only see Sims and no objects. Only action I can do is with the SIM I am with. No object interaction

[Phantomlover1717]

Best thing would be to contact an EA game advisor about this issue.

You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.

Open the spoiler for pictures:

Spoiler

If this fails for some reason, or you can't access The Sims Mobile app. 

You can contact EA through this link: https://help.ea.com/en/contact-us/

If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

You can also choose to contact an EA game advisor through social media:

- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/ 

[OliviaCheong]

Same issue happened in medical center, can only view building glasses without objects inside

[Phantomlover1717]

Could you try contacting EA as well?