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[Closed] Specific Sims are glitching like Vikram

by sravyac
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Original Post

Accepted Solution

[Closed] Specific Sims are glitching like Vikram

[ Edited ]
★★★ Novice

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Oneplus 6
OS Version 9
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003921472922
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? I left my device with Studio party on and went to bed...by the time I woke up in the morning and opened the game....my Vikram Arora NPC sim corrupted. I tried to recover it by taking him to CAS..but his body has become female body.....and his neck and body are broken....I want my Vikram Arora back😭😭
What do you expect to see? My handsome Vikram Arora😭
Connection Type Wifi
Please select your region Asia
Country India
Additional feedback Vikram Arora 😭

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Oneplus 6
OS Version 9
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003921472922
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? I left my device with Studio party on and went to bed...by the time I woke up in the morning and opened the game....my Vikram Arora NPC sim corrupted. I tried to recover it by taking him to CAS..but his body has become female body.....and his neck and body are broken....I want my Vikram Arora back😭😭
What do you expect to see? My handsome Vikram Arora😭
Connection Type Wifi
Please select your region Asia
Country India
Additional feedback

Vikram Arora 😭

Message 1 of 13 (1,342 Views)

Accepted Solution

Re: Sim glitching out

I haven't head anything back, so I'll close this issue. If you still have this issue please let me know so I can reopen this report. 

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do not work for EA


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Message 13 of 13 (813 Views)

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Re: Corrupted Sim

★ Novice

I have the same problem with Benjamin Slater. He also can’t complete any actions at all

Message 2 of 13 (1,279 Views)

Re: Corrupted Sim

It sounds like a combination of this:
https://answers.ea.com/t5/Bug-Reports/Open-Living-Izzy-s-Mannequin-present-in-Marketplace/td-p/70010...
And this:
https://answers.ea.com/t5/Bug-Reports/Open-Sims-changing-gender/td-p/6783245

I think it might be good to contact EA.

You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.

 

Open the spoiler for pictures:

 

Spoiler
collaged.jpg

If this fails for some reason, or you can't access The Sims Mobile app. 

You can contact EA through this link: https://help.ea.com/en/contact-us/

If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

 

You can also choose to contact an EA game advisor through social media:

- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/

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do not work for EA


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Message 3 of 13 (1,272 Views)

Re: Corrupted Sim

EA Live QV Team

@sravyac and @goose_overlord can you please update to the latest version and let me know if you still have this issue? We released a new version today: https://answers.ea.com/t5/Game-Information/The-Sims-Mobile-Update-March-4th-2019-Patch-Notes/m-p/762...

Message 4 of 13 (1,222 Views)

Re: Corrupted Sim

★★★ Novice
It only happened after the update 😭
Message 5 of 13 (1,180 Views)

Re: Corrupted Sim

EA Live QV Team

@sravyac we released a new version since your post Standard smile Please check the Google Play Store for it. 

Message 6 of 13 (1,173 Views)

Re: Corrupted Sim

★★★ Novice

I'm having the same issue with my Vikram and the update hasn't fixed the issue. My player id is 1004594367014. 

Message 7 of 13 (1,155 Views)

Vikram is glitching and the patch didn't fix it

★★★ Novice

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Galaxy S8
OS Version 8
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1004594367014
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? I'm not sure what happened but my npc Vikram is broken. His face and neck are glitched and in create a dim he is female. He shows up as glitched and without clothes in play mode.
What do you expect to see? Vikram back as his normal Simmy self.
Connection Type Wifi
Please select your region North America
Country USA
Additional feedback I have the most recent update and uninstalling and reinstalling didn't help either

I have the most recent update and tried uninstalling and reinstalling too. 

Message 8 of 13 (1,160 Views)

Sim glitching out

★★★ Novice

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Galaxy S8
OS Version 8
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1004594367014
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? I'm not sure, I opened my game to find npc Vikram stuck with a blank glitchy face and a woman's body without clothes. In CAS he's a woman too. He can't interact with anything or anyone. It just always says he is busy.
What do you expect to see? Vikram back to his Simmy self so he can enjoy his honeymoon!
Connection Type Wifi
Please select your region North America
Country United States
Additional feedback I have the most recent update and have tried uninstalling and reinstalling the game.

I checked for updates and I'm up to date too. 

Message 9 of 13 (1,162 Views)

Re: Sim glitching out

@CeNedraSea could you check if the last in-game update fixes him?

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