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[Closed] Sim promoted to level 11 or 6 (barista)

by Fattiechild
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Original Post

[Closed] Sim promoted to level 11 or 6 (barista)

[ Edited ]
★★★★ Newbie

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 8 plus
OS Version 12
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile )
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I just open the game and the issue is there. The screen is stuck on the “your sim has been promoted” message.
What do you expect to see?
Connection Type Wifi
Please select your region North America
Country Mexico
Additional feedback I’m stuck. My sim has been promoted to level 11 (dance instructor) I just can’t play anymore. The screen is stuck. I have like 3 weeks with this problem. I can’t play.

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 8 plus
OS Version 12
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile )
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I just open the game and the issue is there. The screen is stuck on the “your sim has been promoted” message.
What do you expect to see?
Connection Type Wifi
Please select your region North America
Country Mexico
Additional feedback I’m stuck. My sim has been promoted to level 11 (dance instructor) I just can’t play anymore. The screen is stuck. I have like 3 weeks with this problem. I can’t play.

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 8 plus
OS Version 12
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile )
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I just open the game and the issue is there. The screen is stuck on the “your sim has been promoted” message.
What do you expect to see?
Connection Type Wifi
Please select your region North America
Country Mexico
Additional feedback I’m stuck. My sim has been promoted to level 11 (dance instructor) I just can’t play anymore. The screen is stuck. I have like 3 weeks with this problem. I can’t play.

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 8 plus
OS Version 12
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile )
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I just open the game and the issue is there. The screen is stuck on the “your sim has been promoted” message.
What do you expect to see?
Connection Type Wifi
Please select your region North America
Country Mexico
Additional feedback I’m stuck. My sim has been promoted to level 11 (dance instructor) I just can’t play anymore. The screen is stuck. I have like 3 weeks with this problem. I can’t play.

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 8 Plus
OS Version 12
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile )
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I just open the game and the issue is there. The screen is stuck on the “your sim has been promoted” message.
What do you expect to see?
Connection Type Wifi
Please select your region North America
Country Mexico
Additional feedback I’m stuck. My sim has been promoted to level 11 (dance instructor) I just can’t play anymore. The screen is stuck. I have like 3 weeks with this problem. I can’t play.

Message 1 of 14 (1,025 Views)

Re: Sim promoted to level 11

EA Live QV Team

That is strange! When you're loading the game at the right top of the loading screen there is a number, this is the player id. Can you tell me what it is? 

Message 2 of 14 (988 Views)

Work level up bug

[ Edited ]
★★★★ Novice

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 6s
OS Version İos 12.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003941902831
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I accept but again showing me this screen.
What do you expect to see? Fix it
Connection Type Wifi
Please select your region Europe
Country Türkiye
Additional feedback Fix it

Fix it 

Message 3 of 14 (898 Views)

Re: Sim promoted to level 11

★★★★ Novice
Message 4 of 14 (874 Views)

Re: Sim promoted to level 11

★★★★ Newbie

1003502717032

Message 5 of 14 (818 Views)

Re: Sim promoted to level 11

EA Live QV Team

Thanks for the information! Please contact an adviser for help to get you back in the game while we investigate this issue https://help.ea.com/en/contact-us/. 

 

Message 6 of 14 (804 Views)

Re: Sim promoted to level 11

★★★★ Newbie

I am also having the same problem, saying I’ve been promoted to level 6 on the barista career when there are only 5 levels, I have deleted the game and reinstalled and it is still showing 

Message 7 of 14 (596 Views)

Re: Sim promoted to level 11

★★★★ Newbie

My player ID: 1003095099980

Message 8 of 14 (589 Views)

Re: Sim promoted to level 11

Thank you for the information @bellahayesxo, feel free to contact EA like @SimGuruMaaike is suggesting. 

-----  

do not work for EA

 

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Message 9 of 14 (575 Views)

Level 11 Career bug

★★★★ Novice

Hello, my sim just leveled up from 10 to 11 on her career and it always shows me the logo that she leveled up to 11 and it’s not letting me play the game. Sims can only level up to 10 on their career but mine says 11. And it always says Level 11 and doesn’t let me play...

Message 10 of 14 (510 Views)
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Is someone not playing nice?

This game should be fun and fair! If you see someone breaking the rules, you can report them.

Report a player

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