November 2018
@ais3l Could you please share your Player ID with us? You can find out how to find your player ID over here:
https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile
November 2018 - last edited November 2018
@Phantomlover1717 this is my Player ID
March 2019
@bellahayesxo, @Fattiechild, @ais3l & @Mac_Milan34 how is this issue going fo you guys?
July 2019
Closing this report as I'm not getting any replies or new reports. Please let me know if you still have this issue or see it again, so I can reopen it.