November 2018
Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Galaxy Note 8
OS Version 8.0.0
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003005287896
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Missing
What do you expect to see? I want my items back
Connection Type Mobile
Please select your region
Country
Additional feedback
After the update, I no longer have these items.
In the picture you'll see items I once owned.
1st group: walls
2nd: Roof
3rd: Floors
Image came from me documenting items I owned last week because of all the complaint about missing items.
In the video you will see that the items in the picture are all missing from catalog after the update.
This is an issue because i nolonger have any good walls left, so I can't make reasonable changes to my house.
November 2018
November 2018
Version: 12.2.0.204933 / 12.2.0-Stage.254@204933
Player-ID: 1003403535473
I don't have time to go through the whole catalog, but I've noticed there are 2 wall types missing which I am currenty using as showned in the attached screen shots.
I know I also bought other type of walls that are now removed from the catalog, as Piece of Cake Panels, Sleek Concrete and Sea to Sky.
Thansk @edwardm0wah for posting the pics.
November 2018
This is clearly a problem for a lot of us, items that we basically purchased with our real money have gone missing or have become extinct, no longer part of the game, and removed from our build mode. I feel we deserve a mega explanation for this disaster. Whoever decided to make these changes did not think this through throughly. As for myself, I will continue to play to the best of my ability in free mode, until these things have been acknowledged properly. I have contacted support many times with the same repeatitive response. I’ve changed my rating on Apple and have noticed a slew of negative reviews in the past 24 hours. I’d like an explanation about why these items I had (and some paid for with actual money) are unavailable to me since I paid out of my pocket for some of these items.
I am missing the following items:
Flooring effected:
Granite Haze
Brawny Bamboo
Simplicity
Strength In Numbers (still available but needs to be repurchased)
Wall paint/paper effected
Snapdragon Wall Paint
Cloudy Days Brick (needs to be repurchased)
Sleek Concrete
Jubilee (needs to be repurchased)
I haven’t gone through other areas to notice what other items have gone missing from inventory that once were there or what else needs to be repurchased. Just based on this, it seems that we’ve all lost quite a bit. This certainly needs to be acknowledged ASAP. Below is a screenshot that shows the bamboo flooring, Snapdragon blue paint is in the back room.
November 2018
I had items that i had used sim cash for that are no longer options in the game or items that i had purchased and now they’re available for me
to purchase again? Even the “base” color isn’t available, I’m supposed to start all over?
walls, bricks, floors.
I’ve noticed the most on the building items, but am unsure if it has effected other items as well.
November 2018
Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) ViVo y53
OS Version -
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile )
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? pls check floor wall and roof some lost
What do you expect to see?
Connection Type
Please select your region
Country
Additional feedback
after update yesterday
I found some wall, floor and roof disappear
what happened?
How lost?
now I can't change anything Because it will disappear forever.
I Love this game but now so many glitch
I hope you will fix it before the upcoming event.
please
i hope you will fix soon.
November 2018
I have bought Stacy the Mysterious Critter long ago, I had it in inventory, after the update it's GONE!! It's still green as if I bought it, but it says 0/1 !!! They made such RUBBISH update and on top of that they delete thing we bought!!! I want it back or refund!!
November 2018
So the game just few seconds ago stated that they returned missing items, but my critter that I have bought for the scientist career is still gone!! This game is just rubbish