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[Closed][Info needed] Not receiving Heirloom Chests

by amandab140
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Re: [Open] Not receiving Heirloom Chests

EA Live QV Team

Hey all,

 

Can you start your game now (close it first if you are currently playing it), then close it and start it up again for the second time. After you've done that, can you let us know if you're able to get your heirlooms from the heirloom chest? 

 

The game does have to be started twice to make sure any changes we made are applied. If you want to make sure you're on the right version, this is the full version number that you should see in your about screen: 11.0.3.169545 / 11.0.1.168815-Stage_192_to_Patch-Stage_142_to_Lobby_138_to_Stage_165 @ 171851 

Message 41 of 64 (502 Views)
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Re: [Open] Not receiving Heirloom Chests

★★★ Novice
Hi there! Will I be able to get an update to this version as well?
My current version shows: 11.0.3.169545 / 11.0.1.168815-Stage_192_to_Patch-Stage_142_to_Lobby_138+Stage @ 171851
Player ID: 1003423744599

Thank you!
Message 42 of 64 (476 Views)
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Re: [Open] Not receiving Heirloom Chests

★★★★ Guide

Fixed for me. Bought a heirloom chest and DID receive a heirloom as expected.

Message 43 of 64 (458 Views)
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Re: [Open] Not receiving Heirloom Chests

★★★ Novice

Hey there,

Nothing happened for me. What should I do next?

I added my screen. I lost 75 green heirloom tickets before but still didn't get any heirloom. I should have 3.

 

my id: 1003653393448

Message 44 of 64 (452 Views)
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Re: [Open] Not receiving Heirloom Chests

★★★ Novice

screenshot link: https://ibb.co/cMq3uo

Message 45 of 64 (450 Views)
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Re: [Open] Not receiving Heirloom Chests

EA Live QV Team

 

@goksues wrote:

Hey there,

Nothing happened for me. What should I do next?

I added my screen. I lost 75 green heirloom tickets before but still didn't get any heirloom. I should have 3.

 

my id: 1003653393448


Did you buy the heirloom chests today? 

 

@whendheeee Looks like you're on the right version, are you having issues with heirloom chests? 

Message 46 of 64 (439 Views)
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Re: [Open] Not receiving Heirloom Chests

★★★ Novice

Nope I didn't/couldn't buy any heirloom chest today because I haven't enough green ticket.

I only got my daily Family Chest for today.

Message 47 of 64 (427 Views)
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Re: [Open] Not receiving Heirloom Chests

★★★★ Novice

Do you know if this bug has been fixed?? I have 3 more sims I want to retire but don’t want too do it incase I don’t receive an heirloom again!

Message 48 of 64 (396 Views)
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Re: [Open] Not receiving Heirloom Chests

★★★ Novice

I think it's fixed because I retired my sim and got heirloom.

But other heirlooms that we lost before because of the bug won't come back, in my opinion. So sad.

Message 49 of 64 (392 Views)
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Re: [Open] Not receiving Heirloom Chests

★★★★★ Pro

Nope, not fixed.

 

I had 2 sims retire on Monday - received heirlooms, but when they moved out today the heirlooms disappeared.

Message 50 of 64 (367 Views)
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