June 2018 - last edited June 2018
Same issue here. Retired 2 Sims, one after the other. Both had completed at least one each of career, hobby, and relationship, including marrying and having a baby.
Neither left an heirloom.
Player ID: 1003561971484
June 2018
@SimGuruMaaike Hello. I am also having an issue with my heirloom chests. I spent 25 purple tickets and the chest just disappeared! I have a sim ready to retire in 2hrs after he finishes the soulmates relationship quest. He will then be level 10 internet hobby and level 10relationship. I will try to screen record what happens. Fingers crossed that is goes well and he gets his heirloom. I will update either way 🙂
June 2018
Player ID: 1003310657576
Hello, I have lost 50 green heirloom tickets while attempting to purchase 2 heirloom chests. Usually after buying, the heirloom box would be in the middle of the screen and when you click on the chest, it would show the heirloom obtained. However, it did not appear this 2 times. I wondered if the new update actually moved the opening of chest to another part of the game but I could not find it while searching for it for 10 minutes.
Please assist with this problem encountered
Thank you and have a nice day
Time & date: June 24 GMT+8, 10.30 pm
June 2018
I have two games, one on a Samsung galaxy note 10.1 and one on a ipod ios 11.4 . ive retired 1 sims on the android and 2 on the ios and both say they have not completed life goals, and didnt leave a heirloom. ios id is punnyplayer and android id is its_pikachus. I first retired a sims a few weeks ago and I noticed it. I asked a couple friends who play and they said it was a glitch, I since retired a few more in hope it would go away but it didnt give me a heirloom for those people either. I contacted ea and they just told me ii was a known issue and said id get 25 heirloom tickets on my ios account, and I havent received anything. im hoping they fix this, ive never had an issue or glitch happen to one let alone 2 of my games. happy gaming.
June 2018
Today I retired 2 sims but I did not get heirloom from the retirement chest not even duplicate.
June 2018 - last edited June 2018
This happened to me as well. I used 25 green and 25 purple and didn't get either chest. I have sims I want to retire but I'm afraid I won't get that chest either.
June 2018
have you guys tried connecting your account to EA or something?
June 2018
I also bought using my blue tickets and retired a SIM and didn't receive my HEIRLOOMS???
June 2018
June 2018
this is my problem ive been having for the past 2 days.. whenever i retire a sim, it acts like im receiving a heirloom but it bounces away and i dont receive anything. also if i purchase any heirlooms, it does the same thing, no heirlooms, just bounces away.... this is a major bug that need to be fixed. im at level 40.. is anyone having this same issue?