June 2018
Player ID 1003016465690
June 2018
June 2018
June 2018
same heirloom problem here.
my player ID: 1003653393448
i lost 75 green heirloom tickets.
can you fix it?
June 2018 - last edited June 2018
Hey everyone, we're looking into this issue. What would help us a lot, if you could record a video when this issue happens in your game. You can do this by either using screen capturing functionality of the device or by using the video camera of a 2nd device. Please do make sure the video does not contain any personal identifiable information
SimQARobo has created a post with some methods of sharing files/videos with us: https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065... (One Drive/Google Drive for example)
Thanks!
Edited: Also, if you remember, can you give us date/time that this happened? The more exact you can be with the time, the better. That would also help our investigation
June 2018 - last edited June 2018
I spent 75 green heirloom tickets (bought 3 heirloom chests) but I didn't receive any.
My player ID: 1003048863868
Spent it just now. (June 23 2018, around 6.30 pm GMT+7)
June 2018
ID:1003363770063
ive been having the same issue
June 2018
A new infinite family chests bug is related to this: https://answers.ea.com/t5/Bug-Reports/Infinite-Family-Chests-in-Heirloom-Store/m-p/6881447. If you have that bug, any new chests you buy will eat up heirloom tickets but not give actual heirloom chests or heirlooms.