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Re: Spent Green Heirloom Tickets but did not receive Heirloom Chests

by SimGuruMaaike
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Re: Spent Green Heirloom Tickets but did not receive Heirloom Chests

★★ Newbie

Player ID 1003016465690

 

Message 21 of 64 (850 Views)
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Re: Spent Green Heirloom Tickets but did not receive Heirloom Chests

Community Manager
I wouldn't have explained better what to do in this situation, Phantomlover1717! >> https://answers.ea.com/t5/Bug-Reports/Open-Not-receiving-Heirloom-Chests/m-p/6864017#M5256

Thanks again for your reports and sharing your player IDs with us!
-Mai

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Message 22 of 64 (789 Views)
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Re: Spent Green Heirloom Tickets but did not receive Heirloom Chests

★★★★★ Pro

This happened to me too.  ID# 1003565723182

My sim completed at least 2-3 stories so I know I should have gotten an heirloom.

 

 

Message 23 of 64 (783 Views)
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Re: Spent Green Heirloom Tickets but did not receive Heirloom Chests

★★★ Novice
I just got an email saying I received it but I DID not!!!! Where is it supposed to be? Why are they trying to close out my ticket when it is obviously a bug?!? This is so frustrating. Do they not look at this?!?
Message 24 of 64 (769 Views)
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Re: Spent Green Heirloom Tickets but did not receive Heirloom Chests

★★★ Novice

same heirloom problem here.

my player ID: 1003653393448

i lost 75 green heirloom tickets.

can you fix it?

Message 25 of 64 (743 Views)
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Re: Spent Green Heirloom Tickets but did not receive Heirloom Chests

[ Edited ]
EA Live QV Team

Hey everyone, we're looking into this issue. What would help us a lot, if you could record a video when this issue happens in your game. You can do this by either using screen capturing functionality of the device or by using the video camera of a 2nd device. Please do make sure the video does not contain any personal identifiable information Standard smile

 

SimQARobo has created a post with some methods of sharing files/videos with us: https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065... (One Drive/Google Drive for example) 

 

Thanks!

Edited: Also, if you remember, can you give us date/time that this happened? The more exact you can be with the time, the better. That would also help our investigation Standard smile 

Message 26 of 64 (3,342 Views)
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Re: Spent Green Heirloom Tickets but did not receive Heirloom Chests

[ Edited ]
★★★★ Guide

I spent 75 green heirloom tickets (bought 3 heirloom chests) but I didn't receive any.

My player ID: 1003048863868

Spent it just now. (June 23 2018, around 6.30 pm GMT+7)

Message 27 of 64 (592 Views)
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Re: Spent Green Heirloom Tickets but did not receive Heirloom Chests

★★ Newbie

ID:1003363770063

 

ive been having the same issue

Message 28 of 64 (550 Views)
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Re: [Open][Info needed] Not receiving Heirloom Chests

★★★★ Novice

same issue

id 

1003470593912

Message 29 of 64 (543 Views)
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Re: [Open][Info needed] Not receiving Heirloom Chests

★★ Novice

A new infinite family chests bug is related to this: https://answers.ea.com/t5/Bug-Reports/Infinite-Family-Chests-in-Heirloom-Store/m-p/6881447. If you have that bug, any new chests you buy will eat up heirloom tickets but not give actual heirloom chests or heirlooms.

Message 30 of 64 (532 Views)
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