Spent Green Heirloom Tickets but did not receive Heirloom Chests [ Edited ]

[Phantomlover1717]

I'll add this bug to the bug list. Could you all reply with your Player ID?

How to find that you can find over here: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile

Could you contact EA about this as well?

You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.

Open the spoiler for pictures:

Spoiler

If this fails for some reason, or you can't access The Sims Mobile app. 

You can contact EA through this link: https://help.ea.com/en/contact-us/

If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

You can also choose to contact an EA game advisor through social media:

- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/

[Phoenixroller]

My player ID is 1003107065837

Can you please link to where you're reporting this in bugs?  I'm not very familiar with this forum. 

THanks! 

[Phantomlover1717]

This post is the bug report: https://answers.ea.com/t5/Bug-Reports/Open-Not-receiving-Heirloom-Chests/m-p/6862390#M5121

It has been added to: https://answers.ea.com/t5/Bug-Reports/List-of-known-bugs/m-p/6682688#M633

[jennaelyse]

So I bought 2 of the heirloom chests and one super heirloom chest, but nothing opened and it doesn't appear like I received anything.  Also there seems to be a glitch with the family chest, because I seem to have clicked it about 20 times and it still gives me stuff.  I closed the app and restarted it.  My player ID is 1003506118182

[jennaelyse]

Update:  one of my sims just retired, I got the retirement chest, hit open, and nothing happened.

[Sabinika14]

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Galaxy Note 3
OS Version 5.0
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003469192379
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Umm, I'm not sure.. I found it when i bought the chests
What do you expect to see? Rewards from those chests...
Connection Type Wifi
Please select your region Europe
Country Slovenia
Additional feedback

‌

I'm lvl 40. I bought about 7 heirloom chests and 1 super heirloom chest. everytime i buy one it has the animation like it went to storage, but it doesnt open,.. and i cant find them anywhere. i lost 175 heirloom tickets and 25 super heirloom tickets. i also retired a sim and got the retirement chest but when i tried to open it, it dissapeared, so i lost the retirement chest aswell... that was when i could actually play the game...

[Sabinika14]

I bought about 7 heirloom chests and 1 super heirloom chest. everytime i bought one it had the animation like it went to storage, but it didnt open,.. and i couldnt find them anywhere. i lost 175 heirloom tickets and 25 super heirloom tickets. i also retired a sim and got the retirement chest but when i tried to open it, it dissapeared, so i lost the retirement chest aswell.. A bit after that the game froze...

[GillianLael]

Hello, @Phantomlover1717! My player ID is 1003242821484. I have reported this, but they have not responded to my update yet. I have also had the bug re: when I look in the  family portrait, it says that my retired sims did not pass on heirlooms (which they did) because they have not achieved life goals. I worked very hard to get those two retired sims to a level ten in their careers, hobbies, and relationships and so this is very frustrating on my end Attached below is the bug that I was talking about. thanks so much! 

[stolie77]

Player id 1003426985173

I lost 4 total boxes. I don’t even wanna purchase anything else cause I don’t trust it. 

[karincia1]

Player ID: 1003465560315

I also have this bug.