Re: [Open] Having to re-pay for sims slots

by Phantomlover1717
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Original Post

[Closed] Having to re-pay for sims slots

[ Edited ]
★★★ Newbie

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 7
OS Version 12.1.4
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003096849975
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Unlock them? Lol
What do you expect to see? Slots unlocked, not pay for color swatches, items less expensive and move back in old family members
Connection Type Wifi
Please select your region South America
Country United States
Additional feedback

I unlocked my extra sim slots a while back, and I started to retire some sims and then move them out of the house, to make room for more. Once I moved them out my sim slots became locked again and it wants me to pay 175 sim money. 

 

I attched 3 photos .. I have more.. but to show you I had the slots open. 

Message 1 of 5 (477 Views)

Re: Having to re-pay for sims slots

★★★ Pro

Do you have a picture of the third playable slot open? The first two slots are free and the third one you have to pay for. From the pictures posted it appears that you never opened the third slot. If you did open the third slot and it closed then it's a bug. Contact customer service and they could look into your game and reimburse you for the simcash. But only if you actually opened up the third slot in the first place. Normally the slot stays open. Same with the fourth slot. 😃

Message 2 of 5 (442 Views)

Re: [Open] Having to re-pay for sims slots

Thanks for creating the post. Have you tried contacting EA about this issue as well?

You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.

 

Open the spoiler for pictures:

 

Spoiler
collaged.jpg

If this fails for some reason, or you can't access The Sims Mobile app. 

You can contact EA through this link: https://help.ea.com/en/contact-us/

If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

 

You can also choose to contact an EA game advisor through social media:

- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/


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Answers HQ Guardian

do not work for EA

 

Message 3 of 5 (427 Views)

Re: [Open] Having to re-pay for sims slots

EA Live QV Team

@givememore86 you mentioned you unlocked the slot a while back? Do you roughly remember when this was? 

Message 4 of 5 (412 Views)

Re: [Open] Having to re-pay for sims slots


@SimGuruMaaike wrote:

@givememore86 you mentioned you unlocked the slot a while back? Do you roughly remember when this was? 


@givememore86 have you missed the reply of Maaike?


----------------

Answers HQ Guardian

do not work for EA

 

Message 5 of 5 (331 Views)
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