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[Closed] Having to pay for items that are already owned

by SalixCat
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Accepted Solution

[Closed] Having to pay for items that are already owned

[ Edited ]
Hero

Product: The Sims Mobile
Platform:Android Tablet
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Galaxy Tab S3
OS Version Android 8.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003403535473
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Look into my game's CAS under makeup. The mask that I've already unlocked costs now simoleons.
What do you expect to see? The mask, reward from Spirited Friendship, should be available as it was unlocked when I finished this story several weeks ago. I have used it on my sims before this last update.
Connection Type Wifi
Please select your region Europe
Country
Additional feedback I won the heirloom for this story during the Halloween event. Then I completed the story which unlocked all three rewards. I've used the mask several times and now it's not available unless I pay for it. This is an item I already own and should be able to use without paying extra simoleons.

 I won the heirloom for this story during the Halloween event. Then I completed the story which unlocked all three rewards. I've used the mask several times and now it's not available unless I pay for it. This is an item I already own and should be able to use without paying extra simoleons.




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Message 1 of 21 (1,740 Views)

Accepted Solution
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Re: [Open] Having to pay for items that are already owned

If you have this issue or still have this issue, it's best to contact EA about it.

 

You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.

 

Open the spoiler for pictures:

 

Spoiler
collaged.jpg

If this fails for some reason, or you can't access The Sims Mobile app. 

You can contact EA through this link: https://help.ea.com/en/contact-us/

If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

 

You can also choose to contact an EA game advisor through social media:

- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/

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Re: [Open] Having to pay for items that are already owned

[ Edited ]
★ Apprentice

Player ID: 1003424952204

 

Same here! 

Message 2 of 21 (1,691 Views)
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Re: [Open] Having to pay for items that are already owned

Hero

I've gone through CAS in my game and found one more item missing. I got the heirloom for the relationship story Romancing the Tomes. I have completed it, unlocked all the rewards, owned and used the outfit you can see in the attached pictures. 

 

@EA_Mai, I didn't get an answer from you. Therefore I am using this same bug report.




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Message 3 of 21 (1,612 Views)
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Re: [Open] Having to pay for items that are already owned

★★★★★ Apprentice

Listed below are the items which I owned and have used before the Winter Update, which now requires a separate payment for each colour of said item:

The full face mask reward from the Spirited Friendship story for both male and female

- The female top from the Study Buddies story

- The male pants from the Study Buddies story

 

All colour swatches of these 2 items were previously free to use. Screenshots are attached.

 

Player ID: 1003125443903

Message 4 of 21 (1,610 Views)
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Re: [Open] Having to pay for items that are already owned

[ Edited ]
★★★★ Guide

For me it's kinda the opposite.  It told me I had 4 wedding dress colors unlocked but it still told me I had to pay for them. And I don't remember buying any wedding gowns before the update. (Couldn't show the last one)

Ok, the *only* dress I actually bought was the light blue or aka the cheapest one. 

Message 5 of 21 (1,594 Views)
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Re: [Open] Having to pay for items that are already owned

[ Edited ]
★ Guide

I already owned the mask & necklace from the Spirited friendship story and the female outfit from Romancing the Tomes.

 

That's all ive found so far.

 

ID no: 1003005806702

 

 

Message 6 of 21 (1,556 Views)
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Re: [Open] Having to pay for items that are already owned

★★ Novice

Same heppened to me with 3 interior wallpapers, 1 exterior wallpaper, 1 wood floor, haloween make up and accessory, and male top from a relationship story.

 

Player ID: 1003506500536

 

https://twitter.com/nightzel/status/1067457738945515521

https://twitter.com/nightzel/status/1067393146110144512

https://twitter.com/nightzel/status/1067392479475970048

https://twitter.com/nightzel/status/1067391484045987841

 

Message 7 of 21 (1,440 Views)
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Re: [Open] Having to pay for items that are already owned

[ Edited ]
Hero

@Phantomlover1717 or @EA_Mai I clicked on "Accept as a solution" by accident. This issue is not solved. Can you please remove this? 




I don't work for EA.             No trabajo en EA.    


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Message 8 of 21 (1,431 Views)
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Re: [Open] Having to pay for items that are already owned

@SalixCat done :eahigh_file:

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Message 9 of 21 (1,421 Views)
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Re: [Open] Having to pay for items that are already owned

Hero

@Phantomlover1717 thank you ❤




I don't work for EA.             No trabajo en EA.    


Follow me on Twitter.          Sígueme en Twitter.

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