I also have this problem. My sim received these jean pants with a brown belt as a story reward before the update. She is currently wearing them, but when I opened CAS, it says I don’t own the item or any of the colors
@whackywhippet234 I am seeing this too! It says “owned” (though I never purchased it) and then clearly shows 4 colors owned, and the rest with simcash, but also still saying “checkout” with a price
I had a notification stating that the owned items have been returned?
I've ownership back of the mask & necklace from the Halloween story but still not the female outfit from Romancing The Tomes.
I also got a notification that it had been restored and then I got a notification about the Monarch items for sale.
Well I just bought the red two seats sofa, the red one for S15, - but than it says I have to pay S150, - to unlock it?
As you can see in the pics attached I have to pay 150 for the red one.
I have also tried it with the green one, before and after pics attached. Same problem!
Whats going on?
December 2018 - last edited December 2018
I've gone through CAS in my game and found one more item missing. I got the heirloom for the relationship story Romancing the Tomes. I have completed it, unlocked all the rewards, owned and used the outfit you can see in the attached pictures.
@EA_Mai, I didn't get an answer from you. Therefore I am using this same bug report.
This outfit is still missing. In my game.
Updated 1st of December
There are several items now missing in CAS:
The wedding dress is something I've purchased with sim cash in every available colour.
Two types of lipstick are also items I own in every colour.
Screenshots of the wedding dress and two kind of lipsticks are attached.
If you have this issue or still have this issue, it's best to contact EA about it.
You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.
Open the spoiler for pictures:
If this fails for some reason, or you can't access The Sims Mobile app.
You can contact EA through this link: https://help.ea.com/en/contact-us/
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