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Re: [Open] Having to pay for items that are already owned

by Phantomlover1717
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Re: [Open] Having to pay for items that are already owned

★★★★ Novice

I also have this problem. My sim received these jean pants with a brown belt as a story reward before the update. She is currently wearing them, but when I opened CAS, it says I don’t own the item or any of the colors 

Message 11 of 21 (727 Views)
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Re: [Open] Having to pay for items that are already owned

★ Apprentice

@whackywhippet234 I am seeing this too! It says “owned” (though I never purchased it) and then clearly shows 4 colors owned, and the rest with simcash, but also still saying “checkout” with a price

Message 12 of 21 (716 Views)
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Re: [Open] Having to pay for items that are already owned

★★★★ Guide

@mem1222 I was hoping they would give us 4 colors free but no..

Message 13 of 21 (703 Views)
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Re: [Open] Having to pay for items that are already owned

★ Guide

I had a notification stating that the owned items have been returned?

 

I've ownership back of the mask & necklace from the Halloween story but still not the female outfit from Romancing The Tomes.

 

ID: 1003005806702

Message 14 of 21 (657 Views)
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Re: [Open] Having to pay for items that are already owned

★★★★★ Apprentice

I also got a notification that it had been restored and then I got a notification about the Monarch items for sale. 

Well I just bought the red two seats sofa, the red one for S15, - but than it says I have to pay S150, - to unlock it?

 

As you can see in the pics attached I have to pay 150 for the red one.

I have also tried it with the green one, before and after pics attached. Same problem! 

 

Whats going on?

 

ID: 1003518663932 

Message 15 of 21 (634 Views)
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Re: [Open] Having to pay for items that are already owned

[ Edited ]
Hero

@SalixCat wrote:

I've gone through CAS in my game and found one more item missing. I got the heirloom for the relationship story Romancing the Tomes. I have completed it, unlocked all the rewards, owned and used the outfit you can see in the attached pictures. 

 

@EA_Mai, I didn't get an answer from you. Therefore I am using this same bug report.


This outfit is still missing. In my game. 

 

Updated 1st of December

 

There are several items now missing in CAS:

 

The wedding dress is something I've purchased with sim cash in every available colour. 

Two types of lipstick are also items I own in every colour.

Screenshots of the wedding dress and two kind of lipsticks are attached.

 

 




I don't work for EA.             No trabajo en EA.    


Follow me on Twitter.          Sígueme en Twitter.

Message 16 of 21 (628 Views)
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Re: [Open] Having to pay for items that are already owned

★★★★ Novice
I'm missing the female top from Study Buddies and the female outfit from Romancing the Tomes.
Player ID: 1003033665672
Message 17 of 21 (615 Views)
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Re: [Open] Having to pay for items that are already owned

★ Novice

I'm missing the skirt from the Debating Debaters story that I already owned. Noticed this when I was going to change my sims clothes and the notification said that I'll lose it if I change clothes 'cause I don't own it....

This is bs i say. So annoying!!

 

Player ID: 1003023030908

Message 18 of 21 (510 Views)
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Re: [Open] Having to pay for items that are already owned

If you have this issue or still have this issue, it's best to contact EA about it.

 

You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.

 

Open the spoiler for pictures:

 

Spoiler
collaged.jpg

If this fails for some reason, or you can't access The Sims Mobile app. 

You can contact EA through this link: https://help.ea.com/en/contact-us/

If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

 

You can also choose to contact an EA game advisor through social media:

- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/

-----  

do not work for EA

Message 19 of 21 (1,269 Views)
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Re: [Open] Having to pay for items that are already owned

★★★★ Guide

I'm sorry to mention this but this hairstyle was marked as owned when I first got it (before i uninstalled it) but now it's telling me to pay for it. 

Message 20 of 21 (358 Views)
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