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[Closed] - Connection Issue with the loading screen

by Instinct294
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Re: Connection Issue with the loading screen

★★★★★ Apprentice
@EA_DragonsEye I can not view @MarinaA82 house. The loading screen never goes away. So I have to force quit the game.
Message 21 of 41 (733 Views)
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Re: Connection Issue with the loading screen

★★★★★ Novice
 

Product: The Sims Mobile
Platform:Android tablet
List the specific devices you play with Samsung galaxy tab a
Player ID: (Find your Player ID in Sims Mobile: 1003333243852
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? When opening the app and the screen keeps loading and eventually says there is an issue with the network
What do you expect to see? The bug to be resolved instead of trying to keep blaming it on the player's connection issue if multiple players are having the same issue.
Connection Type Wifi
Please select your region North America
Country
Additional feedback

 

Having the same issues going on about two weeks. 

Message 22 of 41 (625 Views)
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Re: Connection Issue with the loading screen

★★★★★ Apprentice

For the past week or so I experience "Where's network?" more often than I used to. 

I would play normally and then see this error. Previously I could just wait a little and the issue was resolved. Nowadays I need to force close and open the game again. Due to this issue I also had a couple of times when the progress was lost.

 

I play on iPhone Xs (12.4.1). I'm usually connected to both WiFi and Data. 

Message 23 of 41 (488 Views)
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Re: Connection Issue with the loading screen

★★ Guide
@yani_tsm I’m experiencing the same issue. I play on iPhone X. (12.4.1). Also connected to both WiFi and data.

I haven’t picked up any rhyme or reason to it. One time I was in CAS making all sorts of appearance changes to a sim, and lost that progress when it occurred and had to start over again. But I don’t think it happens exclusively when I’m in CAS.
Message 24 of 41 (464 Views)
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Re: Connection Issue with the loading screen

[ Edited ]
Hero

I got the "Where is the network" message several times last evening. My tablet was connected to 4G, not WiFi.

I was redecorating my Sims house and also changing my Sims outfits. 

 

Today I started Wumples quest. This time I was connected to WiFi and just a couple of meters from the router. Then again, "Where is the network" message showed up. My Sim was doing last step of chapter 1, Rehearse hilarious jokes. I restarted my tablet, opended the game and my Sim was doing nothing. I had to start the task again. It is inconvenient to have to restart a 4 hour quest task. In the worst case we might lose quest rewards because of this issue.




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Message 25 of 41 (429 Views)
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Re: Connection Issue with the loading screen

[ Edited ]
★★★ Guide

this No network glitch has been going on for  a while but is definitely getting worse. The game just randomly crashes with the no network error and the only way to return to the game is to force close.  I play on my iPhone 8 and iPad Pro.  Its nothing to do with the connection because when it happens I am still connected to WiFi or data package and other apps work except the sims mobile game!  It started a few months back with just a Few random crashes but now happens pretty much daily.  Two players have said when they try to see my home from friends list it crashes their game but others have no problems seeing the house but still have network error happening to them.  It’s certainly got worse with the frequent updates with quests.  I’d really like to see this fixed so we can have confidence in playing this game. 

 

Message 26 of 41 (408 Views)
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Re: Connection Issue with the loading screen

[ Edited ]
★★★★★ Novice

a couple of days ago, when I accidentally got into the game, I saw a house at Dizziekittie's party.

for three days I can’t log in again due to this network problem. I remind you, EA Team, that after the update in early September, the game stopped working for me. and only occasionally could I enter the game to play. but the network glitch got worse. my friends in the game stopped seeing my house. the game crashed. I can no longer enter the game. the game does not work. My case still has been examined by specialists for more than a month. communicating by messenger, I found out that even the EA team on Facebook does not see my house

Message 27 of 41 (397 Views)
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Re: Connection Issue with the loading screen

★★★★★ Novice
@MarinaA82 This is the exact same thing that's happening to me. I haven't heard from any EA specialist or anyone for that matter for two weeks now.
Message 28 of 41 (376 Views)
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Re: Connection Issue with the loading screen

Community Manager

Oh no, @velvttearz. I'm sorry to hear you've experienced a bit of a wait thus far, both with the case and with this reply. I really appreciate your patience.

 

If you haven't heard back on your case and are experiencing delays through email, phone or chat support, I recommend reaching out to EA Help on Twitter or Facebook, and they can take a look at the cases and help you with the next steps, as well. They should be able to help get you back into the game.

 

Arrenai Cat


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Message 29 of 41 (292 Views)
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Re: Connection Issue with the loading screen

★★★★★ Novice
@EA_Arrenai Thank you. I did reach out on Facebook and was told it's technical. The last person I spoke with, seemed to give up on me. We went through all the steps and it didn't work. I just feel unappreciated and I'm kind of losing hope with the game.
Message 30 of 41 (284 Views)
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