August 2019
Sul sul, @MarinaA82 and @givememore86.
Thanks for giving that a look. I'd like to request some additional information to see if we can track down what's occurring. Some of these issues may have already been noted in previous replies, but I just want to make sure it doesn't get lost.
The more of the above information you can share, the better. I look forward to hearing from you.
Arrenai
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August 2019
August 2019
August 2019
Hey there, @MarinaA82. Thanks for the information you've provided in this thread. I hope we can get some additional information from others affected, as well.
Escalations can take a bit of time as they work to investigate the issue, but please keep an eye on your email as that will be how they'll get back to you on it.
Arrenai
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September 2019 - last edited September 2019
@EA_Arrenai I got the "Where is the network" message frequently during the weekend, especially when connected to WiFi.
My device is a Samsung Galaxy tab S3 running Android 8.1.0.
Player ID: 1003403535473
Connection type: WiFi (tried both, 2.4 GHz and 5 GHz) and 4G.
Yesterday afternoon I had to do again a whole Llama Zoom because of this issue
This is a screenshot I took early this morning after I got the "Where is the network" message. There was no need to close any background apps or delete files... nothing at all. Samsung's device care app shows that my device is optimized to 100%.
As several users have already said, I don't have issues with streaming or with other games. Only TSM game app disconnects from WiFi.
September 2019
September 2019
Hi @SalixCat and @MarinaA82!
@SalixCat it looks like your image is not correctly uploaded and I can't see it.
Have you tried switching from wifi to data when you get this issue? If so, does it persist?
Have you noticed getting this message randomly or on some particular loading screens (as after going to CAS or moving to a particular place of the city)?
September 2019
Hello! I tried to switch mobile data with Wi-Fi on my phone while saying " where's the Network?", but nothing changed. This is a problem that I always encounter at the beginning of the game. Sometimes I can enter the game for a couple of minutes, but the game can also throw me out. friends do not see my house when they come to me, the game does not load and they only see the logo of the game.
September 2019 - last edited September 2019
I have uploaded the screenshot again.
The message showed up during the weekend many times, and it was always while I used WiFi. It happened several times while I was doing a bake-off event, also with surprising choices.
The most annoying one was on Saturday afternoon. I finished two standard events (Wumples quest chapter 4 part 4). I clicked on collect rewards on the quest tab and got the "Where is the network" error. So, I closed the app, deleted cached files, checked the device care app and my device was 100% optimized.
I opened the game again, finished the next step of the quest (Llama Zoom), but unfortunately had to repeat it because the previous step was not registered as finished.
Using 4G during the weekend worked fine.
I didn't get the error yesterday, haven't tried today.
@MarinaA82 I hope your friends who experience this issue come here and share their experience.
September 2019