[Closed] Can't move objects

by sSaLaDaa
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Original Post

Re: [Open] Can't move objects

★★★ Newbie
It’s also happening to me - annoyingly. nothing had ever played up with the app before but i just opened it a few minutes ago and now i’m dealing with the same problem. it’s really annoying because i was really enjoying the game; i hope it can be fixed quickly.
Message 21 of 71 (1,989 Views)

Re: [Open] Can't move objects

★★★ Newbie
Same issue. I don't know what to do.
Message 22 of 71 (1,978 Views)

Can’t move or add rooms

[ Edited ]
★★ Novice
Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 8 Plus
OS Version iOS 11.2.6
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003427183622
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I can move objects within the house but I have a room that is locked in place and I can no longer add a new room even though I have an open room slot (5/6 rooms built and fifth room caused the problem) and land space (I have unlocked 3 sections of land) for the room to be placed in. I also cannot add a door from the locked room to the rest of my house or any windows. I can still add other objects like a bed or a poster inside the room. Sims teleport in and out of the room to use the bed or I can tap to teleport them in and out of the locked room.
What do you expect to see? I expect to be able to move the room and be able to add new rooms. I also expect to be able to add windows and doors to any room.
Connection Type Wifi
Please select your region North America
Country USA
Additional feedback Please let me know if you need anything else for this.
‌Please let me know if you need anything else for this.
Message 23 of 71 (1,976 Views)

Re: Can't move stuff - red glitch

★★★ Newbie
I‘m experiencing this too. My player id is 1003483162450.
Message 24 of 71 (1,954 Views)

Re: Can't move stuff - red glitch

EA app Team
Hi everyone,

Thanks for sharing your player IDs with us!

One question, if you don't mind to answer: what were your Sims doing while you were trying to move your objects? Were they doing any actions?

Thanks again!
-Mai
Message 25 of 71 (1,924 Views)

Re: Can’t move or add rooms

Could you share some screenshots?


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Answers HQ Guardian

do not work for EA

 

Message 26 of 71 (1,934 Views)

Re: Can’t move or add rooms

[ Edited ]
★★ Novice
Here are a few.
Message 27 of 71 (1,921 Views)

Re: Can’t move or add rooms

★★ Novice
Last couple.
Message 28 of 71 (1,919 Views)

Re: Can’t move or add rooms

@Ettasy thank you. I've moved your post to an existing bug post on this issue. 


----------------

Answers HQ Guardian

do not work for EA

 

Message 29 of 71 (1,884 Views)

Re: Can't move stuff - red glitch

★★★ Newbie
Having same issue. Cannot place anything, not even a lamp on a table, where there is clearly room. Player ID in screenshots
Message 30 of 71 (1,858 Views)