Fashion Studio Wont Unlock after Purchasing

[Phantomlover1717]

@CalJame sadly this is a known bug. I've merged your post with the bug report on it.

[rmw8855]

I had the same thing happen to me a couple of weeks ago with the medical building, which was a very expensive building to have to buy twice.

ID#1003565723182

[meokmul]

This is how my fashion studio looks right now except without the ASOS thing. I can’t access it or start a deer there. I’ve reported it and even opened a case about it but they haven’t been able to sort it out yet.

[meokmul]

I’ve contacted EA about it but they don’t have a solution yet😟

[Shamini]

I cant start the culinary career, actually I cant even get in the restaurant. I have unlocked the restaurant a while back and used it for a wedding event. Now I cant get in for some reason. Can someone please help?

[Shamini]

Still no solution to this?

[EA_Mai]

Hi everyone,

Unfortunately, we can't help with this here on the forums. If you experienced any of your buildings re-locking, please, get in contact with one of our advisers.

@meokmul, I would recommend contacting again, as it seems there was some kind of misunderstanding there

Please, make sure to select 'Technical support' as the option when selecting the topic of your help request. More details on how to contact here: https://answers.ea.com/t5/Technical-Issues/How-to-contact-support-for-The-Sims-Mobile/m-p/6773411

Thanks!
-Mai

[Alan74619]

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) SAMSUNG Galaxy S8+
OS Version 8.0.0
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003429923521
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Visit the Waterfront with any sim
What do you expect to see? Health center can perform tasks
Connection Type Wifi
Please select your region Asia
Country Taiwan
Additional feedback

‌

No padlock available to unlock the building.
Health Center does not have any equipment.

[Alan74619]

No padlock available to unlock the building.
Health Center does not have any equipment.
Player ID : 1003429923521

[sh-_-hyora]

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Iphone x
OS Version Ios 11.4.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003529883193
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? You can see it on accessing my game account.
What do you expect to see?
Connection Type Mobile
Please select your region Asia
Country South korea
Additional feedback

‌

PlayerID:1003529883193 PlayerName:안젤라 Hello, I have some problem in game. I was 35 level and I already unlocked the downtown. I’m not unlock a Agency building in the downtown because too expensive to opening a Agency building. But now I can’t unlock Agency building. A lock UI button on Agency building is disappeared. I tried re-installed the app and connected the game using same account in other devices(iPad, iPhoneX). I can’t unlock the Agency, can’t see a lock icon in game’s UI. I’d like you to solve this problem. Have a good day, Thanks.