Help us improve Answers HQ! Take Survey No, Thanks

Cloning reward not granted

by christian_v2585

Original Post

Cloning reward not granted

★★★★★ Newbie

Product: Command & Conquer: Rivals
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 6s
OS Version 12
What is your Player ID? C76ZvH24
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Cloning reward not added to level count
Steps: How can we find the bug ourselves? Battle until you complete cloning reward, accept completed cloning reward
Connection Type Mobile
Please select your region North America
Country United States

I started a cloning request for Oxanna unit when already had 131/180 level. The cloning should have granted 20 levels. After completing all the battles required and accepting the reward. I checked the level count and it did not change. I know this happen yesterday but I believe this happen before with the same unit.

Message 1 of 2 (150 Views)

Re: Cloning reward not granted

[ Edited ]
EA Live QV Team

Hi @christian_v2585,


The cloning chamber is granting you additional cards, not levels. If you had 131/180 cards before you should have had 151/180 after you've claimed the cloning chamber rewards. Was that the case? If not, can I get your Player ID (found in Settings -> About) and the time and date when it happened, so I can have a look? Thanks!

Message 2 of 2 (123 Views)


Find your User ID

Your Command & Conquer: Rivals User ID helps us solve your issues in the game.

Learn how to find it


Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection


Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help