[OPEN] [DHD] Clients won't leave [ Edited ]

[seeurock55]

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? 1.75.125.1030
What expansions, game packs, and stuff packs do you have installed? Cats and dogs city living university eco lifestyle get famous get to work get together island living seasons snowy escape dine out home decorator jungle adventure outdoor retreat parenthood realm of magic spa day strangerville vampires backyard bowling kids room luxury party movie hangout my first pet paranormal patio romantic garden spooky vintage glamour
Steps: How can we find the bug ourselves? go to a gig on the decorator career and ask the clients to leave so you can renovate
What happens when the bug occurs? the clients will not leave and stay on the lot
What do you expect to see? since they have not left, when you complete the renovations you can't call them back and you are stuck.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? No

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As described, there seems to be no way to fix this and it happens a lot. I have tried exiting and coming back and having the clients leave to a different lot and nothing works.

Edit By Crinrict: Added Tag to Title

[kathryn891]

@seeurock55 

Is the option to call clients back even available? is it grayed out? You've tested it without mods I assume? did it work then?

[seeurock55]

yes it is available, but they are already on the lot so nothing happens.

i removed my mods and the issue still happens

[kathryn891]

@seeurock55 

Did you delete your localthumbcache after removing the mods?

I would resting the sims and seeing if that would do anything.

If it is still persisting, Honestly I would use the mod MC Command Center to make the sim leave and see if that at least makes it playable

[crinrict]

Hi @seeurock55 

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

• Options.ini (or just re-set all your settings manually)
• Tray Folder
• Screenshots/Videos/Custom music
• Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
• Custom content like clothing, hair, skins, make up ....
• ConfigOverride, if you have your own configuration files.
• Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

[crinrict]

@seeurock55 Are you still having issues with this ?

[seeurock55]

Hi there, apologies for the late reply. Yes unfortunately in some gigs this is still happening. I am also having an issue where when I renovate a commercial lot such as a bar, the client won't come to the lot so I can't ask them about what designs they want and so I fail the gig.

[CptnVanderbeam]

Yeah, I have this same issue. I even tried luring the client away to see if it would reset their activation. After trying a bunch of things like cheat debugging, I finally tried to actually just travel with the Sim to drop them off somewhere but once I left the lot, the entire gig was voided without any prompts. I don't run mods. 

[seeurock55]

Yeah I did the exact same thing. The pack is unfortunately very buggy. 

[SimGuruNick]

Could anyone experiencing this issue possibly share a save file with me where you've seen it occur? You can DM me the link to your save, thanks so much for the help!

Instructions for sharing your save: http://answers.ea.com/t5/The-Sims-4-Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Tea...