Clicking on "Quests" causes endless loading screen

[MartyredJudith]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Galaxy S9
OS Version Android 8.0.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 457-546-539
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug Whenever I click on quest, I get an endless loading wheel. I've reinstalled the app, restarted the phone, and cleared my cache.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region South America
Country Usa

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[CG_MindTricks · Accepted solution]

Hi all, thanks for the report. We have this flagged as a bug and looking into it.

Meanwhile, you can try the temporary workaround in this post:

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/189096/known-issues-12-04-2018#latest

Temporary workaround:

1. Reinstalling the game will force it to load into daily activities first instead of the last viewed quest
2. After that, you should not tap on the mods quests. Instead, go to Characters
3. Tap on Darth Vader
4. Go to find more shards
5. Go to Available as Achievement Rewards
6. Finally, this will allow the player back into the quests area in Achievements.

[fUzZy_DiZe]

Same here on latest iOS in Sweden 

[CG_MindTricks · Accepted solution]

Hi all, thanks for the report. We have this flagged as a bug and looking into it.

Meanwhile, you can try the temporary workaround in this post:

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/189096/known-issues-12-04-2018#latest

Temporary workaround:

1. Reinstalling the game will force it to load into daily activities first instead of the last viewed quest
2. After that, you should not tap on the mods quests. Instead, go to Characters
3. Tap on Darth Vader
4. Go to find more shards
5. Go to Available as Achievement Rewards
6. Finally, this will allow the player back into the quests area in Achievements.

[fUzZy_DiZe]

That worked some, but clicking on next of the number 1 marked portraits on the left side in there 

it happened again, took a screenshot of the one that made it happen again

[lrdguinness]

I followed the temp fix above and now lost my characters. genius patch this week.  i guess no moe EA games for me lost time us priceless.

[CG_MindTricks]

@fUzZy_DiZe We know that Mod Quests are the one causing this issue. If it reoccurred, you will need to follow the workaround again and after you manage to get back to the game, don't access mod quests anymore until we have a permanent fix. 

@lrdguinness Can you please send me a PM with the details and your Ally Code? Thanks.

[gouldath]

Thanks, that helped me. But after i chose one of my challenge (that gives me mods) i froze again. I have to close the game, and i have to go through the Temporary workaround...

[Airion18]

I did the temp fix and it is still doing the load screen I was going for the bonus energy 

[Brunos2222]

Yep. It's pretty frustrating. Game play seems to work so long as you avoid opening up quests. This has happened before.

[slimstickman]

I didn't have to bother with reinstalling. Just going to Vader and clicking on the achievement link fixed it on my end.