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Claimed Daily fleet rewards, rewards not added to inventory

by Bombbuster61
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Accepted Solution

Claimed Daily fleet rewards, rewards not added to inventory

★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung Galaxy 8+
OS Version Android 9
Ally Code: (Find it here: http://bit.ly/AllyCode ) 864259872
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Claimed daily fleet reward from inbox, rewards not added to inventory
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country US

Logged into game

Opened inbox

Clicked claim on daily fleet rewards

Connection error message, try again

After trying again, inbox empty, rewards not added to inventory

 

Closed/reopened game

Rewards still not there

Restarted phone

Rewards still not there.

 

Samsung Galaxy 8+

Android 9

Time: 0615 CDT

 

First place rewards should be 1800 fleet tokens and 400 crystals but, as you can see from attached screenshots neither were added to my inventory. You can also see my Inbox is empty.

 

I submitted a support ticket (50260078) but they support specialist I spoke with on the phone told me submit a bug report here.

Screenshot_20190814-070820_Heroes (2)_LI.jpg
Screenshot_20190814-070802_Heroes (2)_LI.jpg
Message 1 of 2 (59 Views)

Accepted Solution

Re: Claimed Daily fleet rewards, rewards not added to inventory

EA Star Wars: Galaxy of Heroes Team
@Bombbuster61 Hi there, thanks for the report. We checked your account and the missing rewards were re-sent. Thank you and apologies for the inconvenience.

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Message 2 of 2 (40 Views)

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Re: Claimed Daily fleet rewards, rewards not added to inventory

EA Star Wars: Galaxy of Heroes Team
@Bombbuster61 Hi there, thanks for the report. We checked your account and the missing rewards were re-sent. Thank you and apologies for the inconvenience.
Message 2 of 2 (41 Views)

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