Character desync

[Qkakly]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? XS Max
OS Version 12.4.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 644193673
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug When selecting a character in the character menu, game bugs out.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Europe
Country Spain

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Help 

[EA_HighCommand · Accepted solution]

Hi @Qkakly and thank you for raising this.

We have flagged this as a bug now. On a side note: It seems to only happen when you access the character detail screen from the ship section.

[CEO_Rago]

That looks annoying 😐.

I recommend to reinstall the game,

following those steps:

First uninstall the game, then check your WiFi connection and if it is working as intended (stable) then reinstall. After it reinstalled, it will try to download all assets, do not interrupt it (could take up to half an hour).

If that doesn’t work, perhaps you find a suitable answer here:

https://help.ea.com/en/help/mobile/troubleshooting-steps-for-ios-apps/

I hope to have helped you.

[EA_HighCommand · Accepted solution]

Hi @Qkakly and thank you for raising this.

We have flagged this as a bug now. On a side note: It seems to only happen when you access the character detail screen from the ship section.