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Character bug

by armyboyfore

Original Post

Character bug

[ Edited ]
★★★ Newbie

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
What is your gamertag/PSN ID/EA Account name? Ninjaginga4
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Character selection screen
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Character selection screen
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 5-6 the previous day.
When did this happen? ( hh:mm) 10.23.19
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? All the characters reset to basic and weapons as well and it says the legends that need to be bought are locked when on the character selection screen even though I've been using them.
What should be happening instead? My characters should be available and settings saved
Steps: How can we find the bug ourselves? I noticed it on character selection screen

I know others have this issue as well but not sure exactly how to help any further but it is frustrating.

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