Re: Card not accepting Consumables

by NHL_Live_Support
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Card not accepting Consumables

[ Edited ]
★ Apprentice

My expired cards won't take consumable Items

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Re: Card not accepting Consumables

[ Edited ]
EA NHL Team

Hey @vanmeciv,

 

I do apologize for the confusion, however those items you're trying to apply consumables to are temporary Loan items.  Once you play with them for the allotted amount of games, they are expired and you cannot use them in future games.  Loan items are signified by the stopwatch icon in the top left corner.

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Re: Card not accepting Consumables

★ Apprentice

What's strange is that the game doesn't even represent the game exhaustion correctly.

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Re: Card not accepting Consumables

[ Edited ]
EA NHL Team

Hey @vanmeciv,

 

I do apologize for the confusion, however those items you're trying to apply consumables to are temporary Loan items.  Once you play with them for the allotted amount of games, they are expired and you cannot use them in future games.  Loan items are signified by the stopwatch icon in the top left corner.

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Re: Card not accepting Consumables

★ Apprentice

Okay then why do the stopwatch icons not properly display the amount of games remaining (see previous images)?

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Re: Card not accepting Consumables

EA NHL Team

Looking at the screenshots, the icons are displaying properly on your loan items.  Please elaborate on what you think the issue is.

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Re: Card not accepting Consumables

★ Apprentice
@NHL_Live_Support assess the situation again. There's an 8 second difference between the two. One shows there's 10 games remaining and the other says expired...🤔🤔🤔
Message 6 of 7 (1,129 Views)

Re: Card not accepting Consumables

EA NHL Team

@vanmeciv 

 

Can you attach a video of the issue happening?  If you have trouble attaching directly to the forum, you can upload the video to any hosting site (e.g. YoutTube) and provide us with the link.

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