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Re: Caption Staying On, Blocking Activities

by katclawsx3
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Caption Staying On, Blocking Activities

★★ Pro

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 6s Plus
OS Version 12.1.4
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003641527859
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? ?
What do you expect to see? Would like to see this graphic go away It blocks reading tasks and the right side party/Inventory & is on every location
Connection Type Wifi
Please select your region North America
Country USA
Additional feedback

This graphic problem started with the February 25, 2019 Patch 

Would like to see this graphic go away. 


It stays on constantly and BLOCKS anything I’m trying to do with my Sims,  from trying on clothes/hair/makeup, viewing furniture 

reading event tasks, obscuring the right side party/Inventory tabs etc.

 

Thx~ kat

Message 1 of 5 (282 Views)
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Re: Caption Staying On, Blocking Activities

I got a similar issue but it got resolved with force closing and opening the app again. Have you tried this?

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do not work for EA

 

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Re: Caption Staying On, Blocking Activities

★★ Pro

@Phantomlover1717 wrote:

I got a similar issue but it got resolved with force closing and opening the app again. Have you tried this?


Yes, that is usually one of the first things I try.

Message 3 of 5 (250 Views)
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Re: Caption Staying On, Blocking Activities

EA Live QV Team

Can you try giving a Sim a makeover, does that remove the popup? 

Message 4 of 5 (248 Views)
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Re: Caption Staying On, Blocking Activities

★★ Pro

@SimGuruMaaike wrote:

Can you try giving a Sim a makeover, does that remove the popup? 


Ok the Place the Cake hint is gone now 

Its been replaced with a Give a Makeover hint. 

 

So, this is probably a dumb question,  but 

how to I get back to a previous screen.  

I’m not seeing any X  or arrows.  

What am I missing?  

 

Yesterday I accidentally bought something I 

would never have bought trying to find a way out of that screen 

 

TIA. ~ kat 

Message 5 of 5 (241 Views)
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