Re: Cant play unlocked buyable characters, Error claims to ban me mid game if us

by Jpw926
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Original Post

Cant play unlocked buyable characters, Error claims to ban me mid game

[ Edited ]
★ Novice

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number 1080 TI
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? Jpw926
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? Yes
If yes, can you list them here? Nvidia GeForce
If you disable this software, does that have any effect? No
Which Legend were you playing (if applicable)? Any Locked Character
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Original Map / Training
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Running Around
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 3
When did this happen? (dd.mm.yy hh:mm) 3/18/2021
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? First bug is when im on the menu screen it shows some characters as being locked but when in a game ALL characters are able to be played, even ones i did not purchase. When playing any locked character in the training mode on apex i will be transported after a minute or two and i will be back at the starting zone with an original non locked character. If i go into training mode with a non locked character i will not be transported back to the start, however when you go to the change character screen all characters that i have unlocked will then be locked again. On another note (may or may not be a bug) If i am playing any character in a live match, mid game i will be taken out of the game and get an error message claiming that i have been banned. however i can still queue into another live match with no problem and the same thing will happen.
What should be happening instead? I should have access to all unlocked characters at all times and should not be taken away / claimed to be banned mid live match
Steps: How can we find the bug ourselves? Im not sure

This account was previously banned due to the account being compromised and having a foreign Chinese steam account linked and then that account proceeded to cheat. After being unbanned and being able to finally play again this "bug" keeps occurring preventing me from playing the game for any extended period of time. The only reason i mention this is because when the account was compromised they had somehow unlocked characters i didnt already have either through purchase or through a hack, im not sure which.

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Re: Cant play unlocked buyable characters, Error claims to ban me mid game if us

★ Novice

Also something to note is that this does not happen on my second apex account. i am able to play buyable characters that i have purchased with no issues in training mode or in a live game.

 

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