I was having the same issue all I did was went into a Freeplay mode, once i loaded in the game I went to the map and pressed ESC. After I did that i kicked me back to the main screen and gave me an error about loading character data. Then I was able to actively get into my forge.
This problem is about not even being able to select our FIRST Javelin, so there is not free play option for this problem.
Again, this is from EA Help “We are tracking this as a known issue for some players, I found your account and it does show you unlocking a Javelin. The video link is very handy and shows what we have identified as the known issue.
I am going to place your case in a special queue to deal with these as they need to be addressed from the studio team.
I'm sorry this is not something I can directly fix, but I just don't have a button for this one. I do understand the impact to your game however and we will endeavor to get this resolved as quickly as possible.”
March - last edited March
Wow, issue is still happening after the 1.04 Patch. This is total clownshoes.
When requesting support you are directed to come here, and this thread has been essentially ignored by Bioware. With the Division 2 coming out in couple of weeks, I'll gladly move on to it.
The only regret is that I cannot get a refund from the Playstation store (like you could with games on Steam).
Lesson learned. Avoid EA and Bioware in the future. Lot's of better options out there anyway.
(I'm just going to keep reposting this workaround so as many people as possible can play, I apologize for the spam)
TEMPORARY WORK AROUND FOR XBOX ONE:
Here's a work around that seems to be working for me. It indicates that the problem is an EA Origin Account issue.
With this work around you will need to port over your friends list, and you won't be able to transfer your save data to your old XBox Live profile, but at least you can play.
This morning I thought i would try my luck. Clicked on the forge and I actually got to the javelin unlock screen (first javelin). Clicking the storm javelin which is the one I had first chosen when this issue first happened froze my game at the unlock screen. I restarted the game and was brought back to the unlock first javelin at the forge. So, clicking on the forge brought me back to the javelin select screen again. I tried a different javelin and it worked! Im able to actually START the game now. Made it to level 8 where you get to choose my second javelin. Click on the storm javelin again and boom frozen. Restart. I tried a different javelin for my second unlock and BAM IT WORKS. It seems like the storm javelin is my issue. If you manage to get to the javelin select screen and your game freezes try another javelin and stay clear of the bugged one until a fix comes.
I tried my luck again just now. Still have the exact same issue with the fused Javelin, double loading screens, and inability to access the forge. Still can't play past the tutorial.