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Re: Cant even select my first Javelin to start playing this game.

by Bejer1111
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Original Post

Re: Cant even select my first Javelin to start playing this game.

★★★★ Novice

I have contacted ea support and they have heard us,the issue has been forwarded to Technical Support as well as the higher ups. Just hold on a little longer friends

Message 461 of 863 (468 Views)

Re: Cant even select my first Javelin to start playing this game.

★★★★ Novice

They fixed a loot drop faster than this crap. They're really trying to lose every customer.

Message 462 of 863 (440 Views)

Re: Cant even select my first Javelin to start playing this game.

★★★★ Novice
Same problem. Bought and installed today. Standard xbox one. Can't activate forge to unlock javelin to get beyond prolog.
Message 463 of 863 (420 Views)

Re: Cant even select my first Javelin to start playing this game.

★★★★★ Apprentice
https://answers.ea.com/t5/Bug-Reports/Unable-to-unlock-4th-suit-Pilot-level-is-at-30/m-p/7593485/hig...

For those who couldn't unlock a javelin PAST the first one. I tried as per this thread redoing another profile until level 8. It appears again the choice menu and...NOTHING IT JUST FREEZES THERE... Frown Frown
(pics in the other thread)
Message 464 of 863 (400 Views)

Re: Cant even select my first Javelin to start playing this game.

★ Apprentice
Saw a 5gb update for xbox one x. Still there when I tried
Message 465 of 863 (271 Views)

Re: Cant even select my first Javelin to start playing this game.

★ Apprentice

The 5gb update today is to fix an issue with loot drops. Hopefully our issue gets full attention now.

Message 466 of 863 (251 Views)

Re: Cant even select my first Javelin to start playing this game.

★★★★★ Novice

TEMPORARY WORK AROUND FOR XBOX ONE:

 

Here's a work around that seems to be working for me. It indicates that the problem is an EA Origin Account issue.

 

  1. Create a new email address;
  2. Create a new Microsoft account with that email address;
  3. Create a new EA Origin account with that email address;
  4. Change your profile on XBox to the new Microsoft account (NOTE: XBox Live Gold is tied to your XBox, not your account);
  5. Play Anthem and log in with your new EA Origin account;
  6. Play through and select your Javelin.

With this work around you will need to port over your friends list, and you won't be able to transfer your save data to your old XBox Live profile, but at least you can play.

Message 467 of 863 (232 Views)
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Re: Cant even select my first Javelin to start playing this game.

★★★★★ Novice

Got an email from an EA Specialist, after I sent them a YouTube link depicting this problem

 

YouTube Link: https://youtu.be/TGg9HWvFGKQ

 

EA Specialist Response: Thanks for the information, we are tracking this as a known issue for some players, I found your account and it does show you unlocking a Javelin. The video link is very handy and shows what we have identified as the known issue.

I am going to place your case in a special queue to deal with these as they need to be addressed from the studio team.

I'm sorry this is not something I can directly fix, but I just don't have a button for this one. I do understand the impact to your game however and we will endeavor to get this resolved as quickly as possible.

 

 Hopefully it does get resolved quickly

Message 468 of 863 (215 Views)

Re: Cant even select my first Javelin to start playing this game.

★★★★★ Novice

Hey @Bejer1111 How did you get in contact with an EA Specialist? I don't even have that option. As much as the workaround I posted above is working, I'd much rather play on my normal account.

Message 469 of 863 (186 Views)

Re: Cant even select my first Javelin to start playing this game.

★★★★★ Novice

I requested a Refund and a call back.  The representative then said he is going to send my incident up to a specialist, then a few days later I got that email

Message 470 of 863 (176 Views)

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