Cant download client

by Ryushi612
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Original Post

Cant download client

★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Galaxy s20 ultra
OS Version 11
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug Client will not download. Usually stops at 0% however sometimes it hangs at 60-96% progress is not made incrementally it skips imidately to a percentage and does not move
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country United States

I have tried Uninstalling and re installing. I have tried clearing local data and cache. I have tried Uninstalling android system web view. I ha e tried re installing Android system web view. I have tried downloading on 3 different wifi connections and via 5g.

No change from any of these steps

 

Screen shot below was taken after waiting on the loading screen for 15 minutes. It jumped to 90% instantly and stopped loading 

Screenshot_20211209-153720_Heroes.jpg
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Re: Cant download client

EA Live QV Team

Hi @Ryushi612 and sorry to hear that.

 

Do you have access to your ally code?

 

Is this still an issue for you, or have you gotten into the game?

Message 2 of 2 (108 Views)