Cant Select Position EASHL

[YounglingSIayer]

Product: NHL 22
Platform:Xbox Series X
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Every time I try to select a position in EASHL it won’t let me.
What happens when the bug occurs? Completely locked out of EASHL, can’t select a position in Drop-In, Clubs, or PRO-AM or anything
What do you expect to see? I expect to be able to play the game
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here World of Chel
What time did you see the bug? (HH:MM AM/PM) Always
What is your time zone? ECT - GMT + 1:00
What is your gamertag/PSN ID?
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region. NA EAST
What is your game language? English

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Just can’t select a position and then EASHL stops working

[EA_Aljo · Accepted solution]

@YounglingSIayer 

How many of you is this happening to? Something to try is clearing the alternate MAC address with these steps:

Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Let me know what happens. Thanks!

[EA_Aljo]

Hi there, @YounglingSIayer 

Did this just all of a sudden start happening or has it been an issue for a while now? Something to try would be hard restarting your console. Let me know if that helps or not. Thanks!

[YounglingSIayer]

It started happening like last month and it’ll randomly work but mostly it doesn’t. We are on Xbox Series X and we’ve tried the hard restarting but it just doesn’t work 

[EA_Aljo · Accepted solution]

@YounglingSIayer 

How many of you is this happening to? Something to try is clearing the alternate MAC address with these steps:

Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Let me know what happens. Thanks!

[mwinter17]

@EA_Aljo Happens quite regularly to a friend of mine too. This seemed to help it. Thank you!

[EA_Aljo]

@mwinter17 

Great! If you have any other issues, please let us know. Good luck on the ice!

[ricketts58]

Same thing is happening to me and I tried clearing the alternate max address and it didn’t work. The only solution I have found so far is uninstalling my game, but doing that constantly is just not gonna work. Please let me know if you find any other way to fix this.

[EA_Aljo]

@ricketts58 

Is this happening in NHL 22 or 23? You posted this on the NHL 22 forums. Also, what system are you playing on?

[eniahskcejbab]

My friend can’t play with us, when he joins the lobby it doesn’t allow him to select a position and ready up. We have tried this and it hasn’t worked. Is there a solution?

[EA_Aljo]

@eniahskcejbab 

If you're playing NHL 23, please use the NHL 23 forums here in the future.

What system are you playing on?