Cannot play due to Gui issues

by Tyler181-TTV
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Accepted Solution

Cannot play due to Gui issues

★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung s21
OS Version Latest android
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug Gui is telling me to click on emperor palpetine but I cannot because he's not on the screen and I can't scroll.
Steps: How can we find the bug ourselves?
Connection Type Mobile
Please select your region North America
Country United States

I cannot play after latest update. Says to click emperor palpetine but I can't and I can't scroll up or make any GUI changes because of the tooltip aids. I tried on a different device and get the same issue.

Screenshot_20210811-224217_Heroes.jpg
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Accepted Solution

Re: Cannot play due to Gui issues

EA Live QV Team

Hi @Tyler181-TTV 

 

Could you provide your ally code? This will help the team with their investigation.

 

 

The team have temporarily disabled the tutorial for the new Journey Guide after they realized it was affecting players. After restarting the game, you should no longer be stuck.

 

Please see the below forum post for more information.

 

Post-Update Journey Guide Issues 

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Message 2 of 2 (116 Views)

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Re: Cannot play due to Gui issues

EA Live QV Team

Hi @Tyler181-TTV 

 

Could you provide your ally code? This will help the team with their investigation.

 

 

The team have temporarily disabled the tutorial for the new Journey Guide after they realized it was affecting players. After restarting the game, you should no longer be stuck.

 

Please see the below forum post for more information.

 

Post-Update Journey Guide Issues 

Message 2 of 2 (117 Views)