Cannot get into old account after reinstalling the game
by dynuraOriginal Post
Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 6
OS Version 12.4.5
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1005412787329
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? After loading page, it comes out to be in the picture.
What do you expect to see?
Connection Type Wifi
Please select your region Asia
Country Malaysia
Additional feedback
It become like this after I reinstalled this game. How to fix this?
@dynura was your previous account connected to the cloud options like Game Center, EA account or a social media? If so, try playing through the tutorial a bit.
Do you still have the player ID of your previous game?
