I had the same problem as you so all you have to do is remove all of the team visuals on the lineup you have and go back into the challenge and it should work have a good day.
Positive Play - Feel the emotions, but be aware what they are telling you!
Joy: you like it! Anger: you don't like it! Frustration: you don't like it but cannot do
anything against it! Aggression: you don't like it and want to break something.
Tell everybody (@joy), give constructive feedback (@anger),
ask for help (frustration), and have a break (@aggression)!
I try to help out other players, but I'm not an EA employee
Product: Madden NFL 21
Platform:Microsoft XBOX One
Which console generation do you have? Microsoft Xbox One X
What is your gamertag/PSN ID? Lucifer666#3918
Date/time issue occurred 6/12/2021
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug Can't get to rookie premiere challenges i just get disconnected from the server
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? ?
What happens when the bug occurs? i get disconnected
What do you expect to see? Challenges
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB
When I try to access the Madden 21 rookie premiere challanges I receive the message "our servers cannot process this request at this time." So I requested a call from tech support just to be told that they know it's a problem, and don't have a fix for it. I paid money for a game that works, and if it's not going to work then i want my money back or some kind of reimbursement for the time I am not able to access the content that I have paid for. Tech support was very rude and hung up in the middle of a conversation. Come to find out there isn't a way to even file a complaint for tech support being rude and unprofessional. Nobody is held accountable for this. We the customers just suffer.
I am on xbox one as well and this isnt the first time new challenges have done this too me actually almost every time there is a new promo I am certain to start on them because this happens all the time. If you find out why it happens or figure out how to fix it plz lmk.