Cannot connect to game through google play

[slongdinger69]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung Galexy s6
OS Version 7.0
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug Try to connect through Google play and it won't let me. Keeps saying check connection
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region South America
Country United States Of America

‌

[CG_MindTricks]

Hi, thanks for reaching out. 

If you are still encountering this issue, can you please try the troubleshooting steps listed in this help article: https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

If the issue remains after restarting the device, reinstalling the game, switching to another internet connection, etc, can you please provide your Ally Code so we can investigate it further?

Thank you.