Cannot click into chat

by TikiflippinE
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Original Post

Cannot click into chat

★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? LG v20
OS Version Kernel
Ally Code: (Find it here: http://bit.ly/AllyCode ) 498-953-319
What type of issue do you have? Other
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug Every time I change my guilds group message at the top of chat mintues later it shows the previous message and I can't click into chat or change what is there. Also I do not see others chat. As the leader of the guild I nees to have this fixed. Please help! Thanks in advance!
Steps: How can we find the bug ourselves? Search and find my ally code, you may be able to see if my code is any different?
Connection Type Wifi
Please select your region North America
Country United States

I hope you all can help this is the third time this issue has happened to me. It has gone back to normal after reset and I can type in chat but I only change the group message when we finish Pit raid so it happens every 2 to 3 days.
Message 1 of 4 (272 Views)

Re: Cannot click into chat

EA Live QV Team

Hi @TikiflippinE and thank you for the report.

 

We have flagged the guild banner issue already as a bug.

 

Does the issue with the empty chat only occur after you changed the banner message?

Message 2 of 4 (234 Views)

Re: Cannot click into chat

★★★★ Novice
It seems that after the chat update it has fixed itself. I have not seen it again since I wrote you. But yes it did only do that after changing the banner. Thank you!
Message 3 of 4 (193 Views)

Re: Cannot click into chat

EA Live QV Team

Glad to hear that it appears to be resolved now!

Message 4 of 4 (187 Views)