Cannot access items, no clothes or furniture

[mohrart]

Product: The Sims Mobile
Platform:Android Tablet
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Vankyo Matrix pad S21
OS Version Android 9.0
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? In my game I see it when checking any inventory
What do you expect to see? All the items I have available and can buy.
Connection Type Wifi
Please select your region North America
Country USA

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First, I logged in and it showed my original sim with 3 of 4 current ones. Plus I have nothing in clothes or under houses. I still have all my house but one is now completely empty. Tried clearing cache and restarting app and device.

[SalixCat]

@mohrart Unfortunately this is something we can't help you fix from the forums.

Please follow the instructions as described in this post [Guide] Finding your Player ID / How to send a Help Ticket In-Game.

[mohrart]

Thank you for responding. I did all that but no help, then they asked me to make an in game case. But my first case was in game.

[AcornBonnie]

Was this ever resolved? I’ve submitted help tickets in-game and out 5 times and they always do nothing and close the ticket.