Cannot access certain Ultimate Legends solo challenges

[CBB2010]

Product: Madden NFL 20
Platform:Sony Playstation 4
Which console generation do you have? PlayStation 4
What is your gamertag/PSN ID? CBB2010
Date/time issue occurred 05/25/2020
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug When trying to complete certain Ultimate Legends challenges, I am given the following message "Our servers cannot process your request at this time. Please try again later." and I am immediately kicked out of Ultimate team. I have searched online and found a few ideas to try and get around the error (for example, using best lineup, removing ultimate legends from my team, removing items from team visuals, changing playbooks, coaches, etc.); however, nothing has worked so far.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Not sure, but I see others have had the same issue when researching this online
What happens when the bug occurs? When trying to complete certain Ultimate Legends challenges, I am given the following message "Our servers cannot process your request at this time. Please try again later." and I am immediately kicked out of Ultimate team.
What do you expect to see? I expect to be able to play all challenges
PS4 Crash Reporting: Please copy the text you put in the crash report here. N/A
What is the AMD or Nvidia Model Number of your graphics card? N/A
Enter RAM memory size in GB N/A

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When trying to complete certain Ultimate Legends challenges, I am given the following message "Our servers cannot process your request at this time. Please try again later." and I am immediately kicked out of Ultimate team.

[EA_Aljo]

Hi there, @CBB2010.

I'd like you to try changing your Team Visuals to something else. Make sure they are default choices for the players/coach. Let me know if that helps or not. Thanks!

[CBB2010]

Thank you so much for the reply!  I appreciate it.

I have been trying, but no success yet.

Let me ask:

*When you say default choices, you mean just "Basic" uniforms, correct?

*Does the coach posted on my "Strategy" section have to match the coach for the "Visual" section or does that matter?

Thanks,

CBB2010

[EA_Aljo]

@CBB2010 

I'm not totally sure if your coach on the Strategy section needs to match, but try that and let me know what happens.

[CBB2010]

Thank you for the response.

I tried all of the above and, unfortunately, nothing has worked so far.

CBB2010

[EA_Aljo]

@CBB2010 

Thanks for trying. I'd like you to try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

[CBB2010]

Thank you for your help.

CBB2010

[EA_Aljo]

@CBB2010 

You're very welcome. If you have any other issues, please reach out to us again.