Help us improve Answers HQ! Take Survey No, Thanks

Can you please fix the crash at launch bug when a controller is connected?

by Hokage_Jedi
Reply

Original Post

Highlighted

Can you please fix the crash at launch bug when a controller is connected?

★★★★ Newbie

Product: Anthem
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia Titan X Pascal
Enter RAM memory size in GB 16gb
Please select your region North America
Were you on an Expedition when the issue occurred? No
Where did this issue occur? Please include menu name or in game location. Game launch.
When did this happen? (dd.mm.yy hh:mm)
Summarize your bug Game crashes at launch with a controller connected.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try to launch the game with a controller connected.
What happens when the bug occurs? Game won't launch.
What should be happening instead? Game should launch.

Product: Anthem
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia Titan X (Pascal)
Enter RAM memory size in GB 16gb
Please select your region North America
Were you on an Expedition when the issue occurred? No
Where did this issue occur? Please include menu name or in game location. The game won't load at all with a controller connected. It crashes to desktop right on launch. It has been this way since the Alpha.
When did this happen? (dd.mm.yy hh:mm) 15.02.19
Summarize your bug Game won't load at all or launch with a controller connected.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Just try to play a game on PC with an XBox controller connected.
What happens when the bug occurs? The game loads a black screen and then crashes to desktop.
What should be happening instead? The game should load

Message 1 of 2 (84 Views)

Re: Can you please fix the crash at launch bug when a controller is connected?

★★★★ Newbie

Btw, this bug has been there since the Alpha.

Message 2 of 2 (83 Views)

fifa-18-promo-circle

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

all-ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help