Can’t start a match , can’t chose legend,store,loadout. Matching stuck

[bkloc4189]

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? BKLOC-_-1520
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Main lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. None
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) Today
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I can’t select any legend, Loadout, Store. Top right screen is stuck loading Apex craft materials, apex coins, apex tokens . Matching making takes forever can’t not start a match. Try closing app , starting app again, problems still there . Reinstall the game and still problem is still there .
What should be happening instead? everything loads up
Steps: How can we find the bug ourselves? Fix it , investigate

‌

No picture 

[EA_Kent · Accepted solution]

Hey @bkloc4189, 

Are you still running into this same issue? If so, can we try running through some troubleshooting steps to see if that helps at all? 

A good place to start off would be with the basic connectivity steps over at the EA Help website. If it keeps happening after that please try running through the PlayStation-specific steps as well. Let me know if you're still running into the same issue after that. Thanks!

/Kent

[EA_Kent · Accepted solution]

Hey @bkloc4189, 

Are you still running into this same issue? If so, can we try running through some troubleshooting steps to see if that helps at all? 

A good place to start off would be with the basic connectivity steps over at the EA Help website. If it keeps happening after that please try running through the PlayStation-specific steps as well. Let me know if you're still running into the same issue after that. Thanks!

/Kent

[FYRE_BKB]

@EA_Kent I ve had this bug for a week

[EA_Kent]

Hi @FYRE_BKB, 

Are you also playing on PS4, or do you play on a different platform? 

/Kent

[DYSPROssium]

Closed this thread as this was an issue a year ago.

The current issue mega-thread is here: https://answers.ea.com/t5/Bug-Reports/Legends-Locked-currencies-not-visible/m-p/11272852#U11272852