Can't sell, upgrade mod ot enter loadout menu [ Edited ]

[John_Bakur]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Several android phones (for example huawei p30 lite)
OS Version Android 10
Ally Code: (Find it here: http://bit.ly/AllyCode ) 318-589-248
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug Every time my guildmate (he is deaf mute, in age and don't know english so he can't handle tech supportd dialogue) try to sell, upgrade mod or enter the mods loadout menu game freezes in infinite loading screen
Steps: How can we find the bug ourselves? There are assuming on forums that the problem coused by invalid mod loadout name (if it starts from space or number) but it's not confirmed as true
Connection Type Wifi
Please select your region Europe
Country Russia

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The problem at the video on YouTube

https://youtu.be/xwVZ6lfCexo

[EA_UltraSlide · Accepted solution]

Hi @John_Bakur 

This should now be solved for your guildmate. Let me know if there are anymore issues.

[EA_UltraSlide]

Hi @John_Bakur and sorry to hear that.

This seems to be caused by some of the loadout names starting with either a space or a number. We have reported it to the team who should be able to fix it.

I will let you know once they have taken a look at this.

[EA_UltraSlide · Accepted solution]

Hi @John_Bakur 

This should now be solved for your guildmate. Let me know if there are anymore issues.