Can't play the new event

[Russyruss51]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iphone x
OS Version 12.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 939585433
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug does not recognize that my characters are seven star for this new darth malak event.
Steps: How can we find the bug ourselves? just go to the event and it wont let me play
Connection Type
Please select your region North America
Country USA

‌

this has start off this Friday on the wrong foot. attached photos to help show the problem

[GladOS-013 · Accepted solution]

Hi, thanks for the report!

In addition to being 7 stars, each of the characters you want to bring into the battle must be above 17,500 GP. Looking at the gear levels for your team, it appears that many would be below that. In general, you either need to be G12, or G10 + one zeta, in order to reach that threshold.

Good luck, the event seems very tough!

[GladOS-013 · Accepted solution]

Hi, thanks for the report!

In addition to being 7 stars, each of the characters you want to bring into the battle must be above 17,500 GP. Looking at the gear levels for your team, it appears that many would be below that. In general, you either need to be G12, or G10 + one zeta, in order to reach that threshold.

Good luck, the event seems very tough!

[Russyruss51]

most are g11 all omega, this game is really becoming a cash grab, but thanks for trying, and some have zetas as well just disappointed this game is becoming such a cash grab and keeps dropping the drop rate for gear and shards.

[Russyruss51]

then maybe they should say under the requirements 2/5 at 17500 GP instead of saying 2/5 seven stars. I'm not in the legal field but it seems miss leading and dishonest

[GladOS-013]

Well, if you have all the characters, they already had to be at 7*. In order to get both Revans, you had to have all 10 Prerequisites at 7*. So, anyone with the Revans will always meet that requirement.

The labeling could be a little clearer, but it does clearly state at the top of the list that they must be 17,500 power. If I had the power to change the labeling, I'd just have it say "Eligible Characters - X/5."

[Maiden6666_4334]

Just asking, you have to gear up THE TEN and the Revans? Can't it be left behind in G7, dunno, Canderous? Or with eight characters only, it can be played? That is never specified

[GladOS-013]

Each of the Revan characters had 5 prerequisite characters needed to earn them.

You must gear up both Revans, and 4 of the 5 prerequisites for each Revan, for a total of 10 characters. Each of the 10 characters must have a GP of greater than 17,500.
https://forums.galaxy-of-heroes.starwars.ea.com/discussion/200778/showdown-at-star-forge#latest

[ikei4life]

No all my characters are above the 17500gp... And i iave ten characters that have checks under them but the the requirement is still showing 9/10... I have ten characters that meet the requirements n all of them have zetas...

[GladOS-013]

@ikei4life What is your ally code? Can you attach a screenshot? You might have 6 eligible for one half, and only 4 for the other half, which would mean you're still 1 character short.

[ikei4life]

Look at the file attachment and explain this to me... If i i ne to screen shot all the characters to show there power levels to i i wi they are all over 17500